Info:
- Used Zammad version: 6.3.0
- Used Zammad installation type: Package
- Operating system: Ubuntu 20.04
- Browser + version: x
Expected behavior:
- Emails would be sent to creators of new tickets and if there are any errors with sending an email, it would output an error.
Actual behavior:
- In the M365 tab, both Inbound and outbound have a green tick; however, no emails are going out to the customer when a new ticket is created.