Unable to log out after logging into a SAML-linked account
Yes, I mean the logout button inside Zammad. The button redirects to the IDP, but I have the impression that the IDP doesn’t redirect to Zammad afterwards to “clear” the token. It must be a...
View ArticleUnable to log out after logging into a SAML-linked account
Did you add this https://<zammad-system>/auth/saml/slo for the redirect url to Zammad? I don’t know the details about Authentik, I only used Keycloak.
View ArticleCannot remove email channel
Same problem here… also the monitoring page shows an error beause of this issue. Switched from local mail server to m365 anf cannot delete normal e-mail account.
View ArticleUnable to log out after logging into a SAML-linked account
Thanks, it works! It’s strange, because in the Zammad settings it says “IDP SLO target URL”, even though it’s the Zammad URL… If anyone’s passing by, here’s my working configuration: IDP SSO target...
View ArticleTicketing zammad
Hello @domminikklein, Excuse my ignorance but I’m new to zammad, I’m learning about the tool in the absence of a colleague and I’ve come across a problem. We use zammad to track customer requests. In...
View ArticleUnable to log out after logging into a SAML-linked account
I was talking about adding this URL on the IDP side, not inside the Zammad configuration.
View ArticleTicketing zammad
Have a look at the channels within the admin menu or the monitoring entry in the admin menu. Latter is more technical, the one of the channel’s pages should help you as well though: Email Google...
View ArticleUnable to log out after logging into a SAML-linked account
In my SAML provider configuration, I only have the following parameters for URLs: ACS URL: /auth/saml/callback Issuer: /auth/saml/metadata Audience: /auth/saml/metadata What settings should I change?
View ArticleMultiple customers per ticket
Hey! This post is a few months old, but I’m commenting here instead of creating a new one, to avoid unnecessary duplicates. From what I can see, the post you linked to is about being able to assign...
View ArticleCannot remove email channel
You’re mixing up “Email accounts” with the notification account. The notification channel is technically mandatory and a requirement of Zammad for e.g. agent notifications. You can configure it to use...
View ArticleCreating a ticket and new user with API & request header X-On-Behalf-Of
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: Browser + version: Expected behavior: When a non-existing user(customer) submits the custom form...
View ArticleO365 Channel accounts need reauthenticating regularly
Infos: Used Zammad version: 6.1.0-1701845240.5a81e629.bionic Used Zammad installation type: package Operating system: Ubuntu 21.04 Browser + version: Chrome 120.0.6099.72 Expected behaviour: Not...
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Creating a ticket and new user with API & request header X-On-Behalf-Of
Just to be more precise. If you don’t use the X-On-Behalf-Of header and a non-existing user(“customer_id”: “guess:customer@example.com”) sends the API form data, it will create a ticket, and a new...
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Fresh install on Debian 12: can't apply partial context to unlabeled file
Infos: Used Zammad version: 6.2.0-1702975436.87754a02.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: Not applicable as this is all console work (firefox...
View ArticleHTML document for app
Hi Dominik, thank you very much for your response. That is a very useful information. It would of course be okay if the styling for the “agent”-frontend would look the same as the “customer” facing...
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Cannot remove email channel
Thank you so much for your reply. Could you kindly help for the resolution for the Net::SMTPAuthenticationError (which as I explained started from October 2023, ever since Microsoft permanently...
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O365 Channel accounts need reauthenticating regularly
Hi Dan, We solved this by utilizing the maximum possible expiry, which is 24 months in our app registration on https://portal.azure.com/
View ArticleUnable to log out after logging into a SAML-linked account
At least in keycloak it’s the “Logout Service Redirect Binding URL”.
View ArticleO365 Channel accounts need reauthenticating regularly
Hi, Thanks for your reply. We renewed the secret earlier in the month and its valid for 2 years, so its not a case of short expiry. Did you have to do anything else when renewing the secret?
View ArticleCustomer role ticket submission all groups invisible
JFI. Issue 4981 has just been fixed. Please allow package and container builds to finish which should happen within the next 120 minutes. This should solve the issue.
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