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O365 Channel accounts need reauthenticating regularly

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Infos:

  • Used Zammad version: 6.1.0-1701845240.5a81e629.bionic
  • Used Zammad installation type: package
  • Operating system: Ubuntu 21.04
  • Browser + version: Chrome 120.0.6099.72

Expected behaviour:

  • Not having to reauthenticate O365 mailboxes every few days. This has been an issue since renewing secret value in azure and updating it in Zammad.

Actual behavior:

  • Have to reauthenticate O365 mailboxes every few days. Get error:

Can’t use Channel::Driver::Imap: #<RuntimeError: Failed to refresh XOAUTH2 access_token of provider ‘microsoft365’: Device object was not found in tenant.

Steps to reproduce the behavior:

  • This happens sporadically, unable to reproduce at will.

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