Infinite feedback loop on fake customer e-mail
Infos: Used Zammad version: 6.1.0 Used Zammad installation type: docker-compose Operating system: Linux (Linux 5.15.0-88-generic #98-Ubuntu SMP x86_64 x86_64 x86_64 GNU/Linux) Browser + version:...
View ArticlePossible to switch Dard Mode on mobile devices?
Hi @eavenhuang. There is no “light mode” on Zammad’s mobile view.
View ArticleNo possibility to specify a script tag to modify variables in erb files
Sorry, I don’t get it.
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Cannot remove email channel
Infos: Used Zammad version: 6.2.0-1702975436.87754a02.focal Used Zammad installation type: package Operating system: Ubuntu 22.04.3 LTS Browser + version: Edge v120 Expected behavior: Should not see...
View ArticleUndefined local variable or method
Hi @jbdunn97. Could you please open a Rails Console and execute the following snippet? ActiveRecord::Migration.check_pending!
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Parentgroup as condition in e.g. Overviews
1) Description I want to be able to use a parent group as a condition, instead of having to add multiple groups that are all within the same parent group into an overview. 2) Reallife-Example We...
View ArticleHTML document for app
Hi there, I’m looking for the HTML-file(s) that is the basis for the customer facing helpdesk frontend. I want to make some changes, so I can customize the themeing. Could anyone point me to the right...
View ArticlePossible to switch Dard Mode on mobile devices?
Dear @fliebe92 , is it even possible to change it from the backend code or configuration file via command line?
View ArticleMicrosoft 365 add account error
Is there any plan to use Graph API instead of IMAP in the future?
View ArticleTicketing zammad
Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Operating system: Linux Browser + version: Google chrome Expected behavior: Hello, I’m new to zammad and...
View ArticleE-Mail auto reply based on if user is a customer or not
Hey, I am new to using Zammad and have been experiencing some issues with the integration of my old ticket tool into n8n. As for the installation details, I used version 6.2.0 of Zammad and installed...
View ArticleIssues with upgrading from debian 10 to 11 to 12
Hi! I ran “apt update” and “apt upgrade” under Debian 10.8 and forgot to stop Zammad. After that Zammad was not able to startup, so i recovered the directory “/opt/zammad” from a backup. Then i could...
View ArticleMigrate from SaaS to Self-Hosted
Sorry to duplicate, but I have the same question as topic 9202 (Migrating from SaaS Zammad to self-hosted version) and it doesn’t look like that one ever got an answer. Our organization is considering...
View ArticleTicketing zammad
Hello @abraham with this kind of information, nobody can help you. You should provide more information about the channels and other related stuff.
View ArticlePossible to switch Dard Mode on mobile devices?
Hi @fliebe92 like @fliebe92 already mentioned, there is currently no light mode implemented inside the mobile view. So also no hidden flag that could influence this. In the future, we will maybe add...
View ArticleHTML document for app
Hi @felix_mail currently, the “agent” frontend and the “customer” frontend share the most code and styling. So it will not be that easy to only influence the look&feel of customers.
View ArticleUnable to log out after logging into a SAML-linked account
Hi @hisakiyo When we click on “Disconnect” from Zammad, it redirects us to the SLO URL of our portal, without disconnecting us from Zammad. By this you mean using the “logout” button inside Zammad?...
View ArticleTicketing zammad
Hello dominikklein, What additional information could I provide? The version of zammad used? or what else?
View ArticleTicketing zammad
Hello @abraham like I already said, for example, which channel you are using, but also other stuff, e.g. if there are some errors in the production log. Interesting what also if you have any...
View ArticleUsing WhatsApp Business API On Twilio - Working
Yes, currently not, the plan is to have a “real” WhatsApp channel in the future, but for sure this needs still some time until it is available.
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