New ticket from caller log with customer already filled
This is exactly the solution I have been looking for for some time. Can you describe the implementation in more detail?
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WhatsApp: 'updated by' not populated
Infos: Used Zammad version: 6.3 Used Zammad installation type: Package Operating system: Debian 12 Browser + version: any Expected behavior: The field ‘last updated by’ should be filled with either...
View ArticleWhatsApp: when is a new ticket created?
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Any Expected behavior: When the customer service window (24h) is over and the...
View ArticleWhatsApp: when is a new ticket created?
Hi @vRowdy. We’re applying the following logic whenever a new WhatsApp message is received: Search for an existing ticket for the customer with a state not being closed, merged or removed If there is...
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WhatsApp: when is a new ticket created?
Thank you for your answer! That makes perfect sense
View ArticleHow is session and user connected?
Infos: Used Zammad version: 6.3 Used Zammad installation type: docker-compose Operating system: Windows Browser + version: Any Hello, i would like to get all current sessions and display it with...
View ArticlePower BI - Zammad
This is an english speaking community. Please use the template and the english language only.
View ArticleWhatsApp: 'updated by' not populated
Hi @vRowdy. I need some time to check this on my own.
View ArticleEmail Channel IMAP / Server Unavailable. 15
I am trying to set up IMAP access to a local Exchange 2016. IMAP service is running. After a short verification I get the error message: Server Unavailable. 15 Where can I start to analyze? Zammad...
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Email Channel IMAP / Server Unavailable. 15
Tentaurus: Where can I start to analyze? On your Exchange server. This is not a Zammad problem.
View ArticleSelecting the system language does not work.
There are insufficient permissions on some files. Some files must have been deleted while trying to solve this problem. I edited the permissions and recreated the files. Problem solved. Thanks. !!! I...
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Selecting the system language does not work.
muslumcengiz: However, the contributions I made at https://translations.zammad.org/ did not have an impact on my zammad. How do I solve this? You’ll need patience. These commands sync from local file...
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Error during update from 6.2 to 6.3
MrGeneration: For those who struggle more, the following nuke may be required: rm -rf /opt/zammad/node_modules/ zammad run yarn cache clean zammad run rake vite:clobber zammad run rake...
View ArticleDisable setting to prevent admin confusion
What is your original issue/pain point you want to solve? I wanted to give the customer the option to set the notifications. After some testing i checked google and found Customer cannot change and...
View ArticleDisable setting to prevent admin confusion
From a consultant perspective I can confirm that this led to some confusion the past. So, +1 for the FR because of the need. But I don’t like the suggested solution. A quick win (and for me, the...
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Disable setting to prevent admin confusion
YetAnotherGerrit: My reasoning is, that this role might be something that you want to grand agents and customers and you should be able to do that. The documentation strongly suggests against agent...
View ArticleDisable setting to prevent admin confusion
I was not aware of that documentation entry. And I usually suggest the exact opposite as my best practice advise. So yes, this is no longer true.
View ArticleNew ticket from caller log with customer already filled
I have inserted a new div to the caller log view. But this is not an update-safe option. Maybe you can do some monkey patching to get it update-safe. Warning: Modify the file at your own risk! (click...
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API Call or best way to identify VIP customers
Hey everyone, is there an API call to list only those organizations that have set VIP to true? API call api/v1/organizations?vip=true doesn’t do anything despite listing all organizations that I...
View ArticleAPI Call or best way to identify VIP customers
Hi @Matthias.Beck. The search might be interesting for you.
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