API Call or best way to identify VIP customers
Thanks for pointing me in the right direction, seems to work as expected using: https://…URL.fake.de/api/v1/organizations/search?query=vip:true&limit=10
View ArticleQuestion OTRS Migration
Hello dear, Only one question. I was running and testing the Zammad, and now I want migrate the data from the OTRS system. I can do it right now, or the migration only works on new installations of...
View ArticleMore than one trigger using email notication
Infos: Used Zammad version: 6.3.0-1713527245.bf4df2a1.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: Firefox 125.0.1 (64-bit) Expected behavior: Trigger...
View ArticleClik here to view.
More than one trigger using email notication
I think this is a similar issue, if not the same issue.emphasized text Email Agent on New ticket via customer Email to Include Email body Technical assistance Hi, We only have a small number of...
View ArticleLDAP group role mappings are not saved
Hi @dominikklein, I took some screenshots in Microsoft Edge in the private mode with caching disabled. I had to anonymize a lots of information in the request, but I think the relevant parts are...
View ArticleLDAP group role mappings are not saved
Hi @cgarling. Now it should be possible to upload images for you.
View ArticleClik here to view.
Error during upgrade from 6.1 to 6.2
Infos: Used Zammad version: 6.1 Used Zammad installation type: apt package Operating system: debian 11 Browser + version: Edge Expected behavior: update running flawless Actual behavior: The update...
View ArticleClik here to view.
Upgrade and migration from Version 2.9.0 (dockerised)
Used Zammad version: 2.9.0 Used Zammad installation type: docker-compose Operating system: Ubuntu 16.04 Browser + version: Chrome 124 Looking for documentation to assist in the upgrade/migration from...
View ArticleError during upgrade from 6.1 to 6.2
Sorry I can’t follow. Are you having issues upgrading Zammad or are you trying to migrate MariaDB to PostgreSQL?
View ArticleMultiple replacement users for out of office
In the agent user profile you can select the replacement when you are out of office (#profile/out_of_office). It would be nice to have a multiple user selection to have multiple fallback users. E.g....
View ArticleError during upgrade from 6.1 to 6.2
Hi, sorry for the confusion. The database thing was just an added information. We have problems to upgrade to 6.2, but we’re still on MariaDB. I found some hints, but they were focused on PostgreSQL,...
View ArticleClik here to view.
Upgrade and migration from Version 2.9.0 (dockerised)
Yeah… well… no offense but you’ll have to dig yourself through the GitHub - zammad/zammad-docker-compose: Zammad Docker images for docker-compose Repo. The compose has been adjusted and changed so...
View ArticleUnprocessable Entity in Body cause of Variable-Value
Hi Yaspo90, I’m running into the same error, but your solution didn’t work for me. Do you mind helping me?
View ArticleUpgrade and migration from Version 2.9.0 (dockerised)
Hi @Kwen, since you want to migrate to a Zammad package install, what you need to do is, get your data out of your 2.9 docker-compose install and migrate that into a 2.9 package install. From there,...
View ArticleUpgrade and migration from Version 2.9.0 (dockerised)
Thank you so much Mr Generation, getting down to it.
View ArticleClik here to view.
Upgrade and migration from Version 2.9.0 (dockerised)
Thanks… I knew it was coming!! Just needed a basic outline of the pain. You guys are champions
View ArticleClik here to view.
Upgrade and migration from Version 2.9.0 (dockerised)
This will help you. You’ll fiddle the rest I’m sure.Switching stable and develop versions for Zammad
View Article