Infos:
- Used Zammad version: 6.3
- Used Zammad installation type: package
- Operating system: Debian 12
- Browser + version: Any
Expected behavior:
- When the customer service window (24h) is over and the customers sends another message, a new ticket should be created
Actual behavior:
- It seems all messages from a customer are always added to the existing ticket
Question: is there another time limit after which a new ticket will be created?
I have waited for over 48h.
Thanks!
Steps to reproduce the behavior:
- Start a WA-ticket
- Wait 48h
- Send another message (as customer)