How to run raisl commands in docker
Ok thank you very mutch. This could be closed now. All of my statements are working now
View ArticleKnowledge base categories displayed in wrong language
Forgot to mention that we use Zammad as SaaS. You can see the problem yourself on Varbi AB Knowledge Base - Company/Organization. ‘Questions and answers’ changes to swedish, ‘Frågor och svar’....
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Exchange Integration does not work
Hello again, we did an Update to the Version 6.3 and now the Error Message locks like this: Any Idea’s ?
View ArticleKnowledge base categories displayed in wrong language
Could you please contact support, mention this thread and ask for redirection to Marcel? I’ll have a look then asap.
View ArticleIs there a way to analyse the first reaction to a ticket from my employees...
It’s in the ticket as an attribute, but only if you have a reaction time SLA configured. If not, the value is not calculated.
View ArticleCustom Timers and Due date
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: source Operating system: Windows 11 Browser + version: Chrome 123.0.6312.123 Hello, is it possible to add a due date and custom timers...
View ArticleTicket creation through API on behalf of (origin_by) customer
Title: Ticket creation through API on behalf of (origin_by) customer What is your original issue/pain point you want to solve? We want to offer an authenticated user the possibility to create a...
View ArticleInstall on Synology DSM 7.2 Container Manager?
I’m looking for instructions on how to install Zammad on the new Synology operating system DSM 7.2. The Docker package is now called Container Manager. I would be happy about instructions, like search...
View ArticleSecondary email for customers
You can use organisations for that. We have the same problem and i group customers with multiple email adresses in an organisation named by ther customer number or something simliar unique.
View ArticleError during update from 6.2 to 6.3
Used Zammad version: 6.2 → 6.3 Used Zammad installation type: package Operating system: debian 12 Browser + version: Expected behavior: Running the update without errors Actual behavior: During the...
View ArticleCan't login after fresh installation
Hey that’s great! Can you pass that info along, I’m in the same boat. I did the initial setup, using my own email server. Despite the settings being correct, and Zammad passing the email test, no...
View ArticleCan't login after fresh installation
If you bump a 1 year old thread, please at least share the template information as in Zammad version etc.
View ArticleSelecting the system language does not work.
First of all, I’m a bit newbie to this type of notifications. I’m sorry if I wrote it in the wrong place. This topic has been discussed before. There are also discussions in different forums. However,...
View ArticleError during update from 6.2 to 6.3
I’m facing the same error, too. After upgrading my debian-package installation to a new version, I always have to change one line in a template (old story), but this time the vite build (started via...
View ArticleError during update from 6.2 to 6.3
Hm… I have been running an update on a second instance without any errors. The only visible deviation for me is, that the instance with the error has an extra package installed.
View ArticleCan't login after fresh installation
Hi MrGeneration. Apologies for not sharing template info. I would have included my template info if I started a new thread but didn’t want to go that route when it seemed my issue was similar to...
View ArticleI want to work on "Multiple domains for organizations" - thoughts about the...
I have seen these feature requests (with multiple “likes”), and I also would like this feature myself, so I am planning to try to implement it: https:// community.zammad....
View ArticleSelecting the system language does not work.
Hello! Looking at the documentation System Notifications — Zammad Admin Documentation documentation and from what I understand you can edit the .erb text files and then restart the zammad service...
View ArticleSelecting the system language does not work.
Creating the Turkish mailer templates is not enough. You’ll need to contribute to the Turkish translations up to the point that the templates are created by the translation engine: Zammad/Zammad...
View ArticleI want to work on "Multiple domains for organizations" - thoughts about the...
First of all: Awesome! Thank you for taking up this task! I’m not affiliated with Zammad in any way, but I would imagine #4 would be the best solution. Besides being the cleanest database...
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