Zammad db delta backups
Backing up the database incrementally is usually not exactly possible without having a full dump first. The provided script is a suggestion not a hard to use must. You can use it to extend it or...
View ArticleAssign Customers as subscriber to tickets
Customers cannot be the owner of a ticket. They also cannot be subscribed with the mention function. A ticket customer can always see what’s happening to their ticket. If they’re a member with a...
View ArticleBug or feature - active group without email configured results into NO mails...
A group does not require an email address. I don’t see why you shouldn’t be able to have a group without email address. In fact I have this regulary in my test environments and it’s working just fine....
View Articledo not send a copy of the ticket via email
Sorry I can’t reproduce that on a current installation. Please update your instance to the latest possible version (6.3) and check again. Also make sure that this is not caused by custom changes to...
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Variety font and text color choices in emails
I’ll be closing and denying this feature request in favor for Format Fonts for Branding (Colors) Feature requests We would like to be able to create Signatures that are branded and define Colors We...
View ArticleAdd Link to ticket content to answer
I like this solution. Thank you. Do you know if it’s possible to show the ticket content without login? Probably not.
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Add Link to ticket content to answer
PascalTurbo: Do you know if it’s possible to show the ticket content without login? Probably not. The ticket information are bound to the customer account and thus require login.
View ArticleI really need urgent help Blank Login Screen
Infos: Used Zammad version: Latest just upgraded Used Zammad installation type: (package) Operating system: Ubuntu Browser + version: not sure Expected behavior: Login Screen to show up and...
View ArticleI really need urgent help Blank Login Screen
Apologies the error i posted was not the one in intended to post it was a error about overview users table. i got it fixed used a old db backup restored that ran the postinstall.sh and it worked again...
View ArticleSecondary email for customers
Used Zammad version: 6.3.0 Many of our customers send emails from different addresses (i.e. firstname.lastname@customer.com and f.lastname@customer.com). Therefore it’d be neat to have the property...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
Main issue is, what error happens when Zammad send out notifications. And these notifications are not repeated. So, when ticked created, agents does not receive notifications email.
View ArticleHow to run raisl commands in docker
Used Zammad version: 6.3.0 Used Zammad installation type: docker-compose Operating system: Windows Expected behavior: I expect to go into the zammad-railsserver-1 container. Then run rails c (zammad...
View ArticleHow to run raisl commands in docker
Please check out: Install with Docker Compose — Zammad System Documentation documentation
View ArticleMigrating zammad to different server
how do i migrate zammad from one server to the different server
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Knowledge base categories displayed in wrong language
In our Knowledge base we have both swedish and english articles. When we open an article in english, then click in the breadcrumbs to get up a level in the categories, the category name in the...
View ArticleHow to run raisl commands in docker
thank you. I think the docu was updatd shortly. It works as the docu states. Anyway is this error than not relevant ?
View ArticleKnowledge base categories displayed in wrong language
The middle screen before that change happens somehow doesn’t add app. The ‘Question and answers’ crumb completely is missing. Not just the word “changes”, but also the breadcrumbs change drastically....
View ArticleMigrating zammad to different server
By reading the documentation. https://docs.zammad.org/en/latest/appendix/backup-and-restore/index.html
View ArticleHow to run raisl commands in docker
The error is not relevant. Before Zammad 6.2, you were able to get into the container with other methods as well, but then environment variables were missing as well. Zammad 6.2 would not throw an...
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