E-Mail Notification channel vanishes after SMTP configuration
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: RPM package Operating system: openSUSE Browser + version: Firefox Expected behavior: Configure SMTP for notification channel with no...
View ArticleE-Mail Notification channel vanishes after SMTP configuration
Line in postifx log: 2024-04-17T14:56:07.875755+02:00 zam1 postfix/smtp[7220]: DCC594E001E: to=verify-external-smtp-sending@discard.zammad.org, relay=****[*****]:25, delay=601, delays=599/0.02/2/0.05,...
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External Data Source - Authorization
First of all, many thanks for the numerous features in the new 6.3 We would like to add an External Data Source field as a ticket object and run it against our ERP system. Unfortunately, I have two...
View ArticleWhatsapp Cloud API Numeric transformations Zammad 6.3
Sorry for hijacking this @YosefAdPro, but would you be able to update the Hebrew translation at Sign in @ Zammad-Translations please? We can’t do that.
View ArticleWhatsapp Cloud API Numeric transformations Zammad 6.3
Zammad has no functionality to force phone numbers into a specific format. It technically (basically) does not care in any way regarding the format you provide. If you want the WhatsApp Channel to...
View ArticleMultiple Identity Provider with SSO and SCIM provisioning
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) docker-compose Operating system: Debian 11 Browser + version: Firefox 124.0.2 Expected behavior:...
View ArticleWhatsapp Cloud API Numeric transformations Zammad 6.3
I will open a new post there with this feature request. Thanks for the response.
View ArticleE-Mail Notification channel vanishes after SMTP configuration
There’s not just one Notification channel. Technically there’s two, one for each sendout method. Channels don’t magically are set to inactive. What are you doing? Please also update your first post...
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Whatsapp Cloud API Numeric transformations Zammad 6.3
About that I see that the string is translated
View Article3 level Escalation matrix
I think for your purpose the scheduler is what you want to use.
View ArticleE-Mail Notification channel vanishes after SMTP configuration
The SMTP channel was actually missing. Thanks for the hint. I installed zammad on another machine and recreated the channel using the defaults from there via psql. Now it works. To the reason: We...
View ArticleZammad Shortcuts
I just found out that the shortcut ctrl+shift+t opens the last closed tab in Chrome, so it don’t work in Zammad.
View ArticleCan' rebuild elasticsearch index
Infos: Used Zammad version: 6.3 Used Zammad installation type: source Operating system: Ubuntu Browser + version: 20.04.6 LTS Expected behavior: Rebuild of ElasticSearch-Indices Actual behavior:...
View ArticleUpgrade from 6.0 to 6.1
The ps aux was done during the update. You can ctrl+f or grep apt and will found this line root 2034563 0.4 0.1 66340 56272 pts/0 S+ 23:57 0:00 apt install zammad=6.1.0-16
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Can' rebuild elasticsearch index
FrankB: OpenSSL::SSL::SSLError: SSL_connect returned=1 What Elasticsearch version are you using? Quite an important piece of information if you have issues with ES.
View ArticleUpgrade from 6.0 to 6.1
zammad=6.1.0-16 is not a valid version number from our repos or you provide truncated outputs… What repository are you using?
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
I see these execution timeouts in SaaS quite regulary. Most often I see this one something in between 11pm and 2am on various instances. Usually in fetching as well as sendout (so if the user is not...
View ArticleUser Attributes in Overview
That is not possible I’m afraid. You can look up if this has been requested already and if not create a feature request for it, if you’d like: Feature requests This is the place where your ideas and...
View ArticleHour input alert does not appear after updating the ticket
Time accounting values are only requested, if you provide an article. This is working as designed. Our documentation outlines this:...
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