Hey,
I am new to using Zammad and have been experiencing some issues with the integration of my old ticket tool into n8n.
As for the installation details, I used version 6.2.0 of Zammad and installed it using Docker Compose on an Ubuntu host.
I am currently facing a problem where I want to automatically respond to new emails that come in. To do this, I need to set up triggers based on the status of is the user a customer or not. If the user is a customer, their status will be set to IsACustomer, and if they are not a customer, their status will be set to IsNotACustomer.
[Images: Gruppen / Groups.png, Rollen / Roles.png]
I have already added a trigger for IsACustomer and IsNotACustomer, but I am facing the Issue that no auto reply to the user is send. Configuration following:
[Images: Trigger IsACustomer.png, Trigger NotACustomer.png]
The configuration for my individual email postboxes can be seen below. While writing this Post, I noticed that the postboxes have been assigned a target group.
[Image: E-Mail Config.png]
Does anyone have an idea on how I can create a trigger based on the customer status?
Thank you in advance for your help!
PS: I unable to upload images or share a link.