Composite Pagination query on aggs
The Elasticsearch documentation is very good regarding their API and such. This is not Zammad specific which is why this Community most likely won’t be able to help you.
View ArticleUnable to log out after logging into a SAML-linked account
Infos: Used Zammad version: 6.4 Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome 117.0.0.0 Actual behavior: The user manages to connect via the “SAML”...
View ArticleShould we open up Zammad to our customers?
We’ve been using Zammad for almost 3 years now. This being our first experience with a ticket system, there was a learning curve and I’d say even today we could improve on how we use it. Even though...
View ArticleNo possibility to specify a script tag to modify variables in erb files
sorry for the new question but is it possible when i read an html part to split it using the <p> and </p> tags. because with the way you wrote it, i tried in vain. isn’t there the...
View ArticleFailed to rebuild elastic index
Hi @fliebe92 ! I have several identical errors, for different tickets. Here is an example of one of them: [12:14:56.006764#283501-6300] ERROR – : Unable to send...
View ArticleFailed to rebuild elastic index
The error message contains a reason portion of HTTP response depending on the issue. We’ve only seen incomplete error messages so far which makes it impossible to help. Just to be sure, make sure that...
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Failed to rebuild elastic index
Hi @MrGeneration! My production.log file size is 5 gigabytes, and the ticket errors contain a lot of unclear information, such as this: one such message takes up 10% of the logfile. What other...
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Failed to rebuild elastic index
ykz: What other information can I provide? I actually already mentioned what I’m looking for: MrGeneration: The error message contains a reason portion of HTTP response depending on the issue.
View ArticleBranding / Corporate Identity in Helpdesk
Hi MrGeneration, and thank you very much for your response and the hint with CSS. I will look into it. I just hoped that there was a simpler solution. Cheers from Berlin Felix
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Should we open up Zammad to our customers?
Hey, we use Zammad internal and external. This is very helpful because the customers can see the state of a ticket or see our solution. You can restrict the ticket in a simple way: go to the admin...
View ArticleUndefined local variable or method
Hi all, I am experiencing the below error after updating to the latest 6.2. Group: #{ticket.group.fullname / undefined local variable or method `name_last' for #<Group id: 8, signature_id: 6,...
View ArticleStatusCode: 500 , Contact admin to solve this issue
If I wanted to remove that verification process and directly if user creates an account redirect to Dashboard. https://i.imgur.com/2A1PIYi.png OR If its possible to know setting up verification process
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Failed to rebuild elastic index
Hi @MrGeneration @fliebe92! Elastic search indicates a problem with one ticket. I checked this ticket and found that the agent’s last name had been changed from Edison to Jones. The last name change...
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Season's Greetings from Team Zammad
Dear Community, As the year draws to a close, we want to thank you for your support and contribution! Some team members have stepped in front of the camera to personally wish a Merry Christmas and a...
View ArticlePossible to delete certain ticket communication entry?
Can we mark the unwanted article to be internal, then delete it? The 10-minute setting was counted from the article being created, or the timing when it was set to internal?
View ArticlePossible to switch Dard Mode on mobile devices?
Infos: Used Zammad version: 6.0 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 10.10 Browser + version: Chrome, Edge, Firefox, private windows, to...
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Customer role ticket submission all groups invisible
Good morning, today I did a sudo update && upgrade and i saw that zammad downloaded a new version the 6.2.0-1702975436.87754a02.jammy. Unfortunately this didn’t solve the issue
View ArticleChange comment visibility on multiselected tickets from public to internal
Hello community, we use public comments in tickets to answer via mail a customer that has opened a ticket. When working on a single ticket and creating a comment default visibility of the comment is...
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Trigger time event for Escalated tickets
Good Day, First of all i want to say thank you to the developers . I have setup two triggers using time event for escalated tickets via email and rocketchat which works 100%. But i would like to know...
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