Zammad for 1000 agents
You’re setting up Zammad for up to 1000 (!) agents on cloud hardware that costs no less than $15k per year, and yet you have not considered getting commercial support from Zammad directly?
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How to handle responses from customers
R2D2: Maybe I use Zammad the wrong way. All my Tickets are always yellow until they are closed. Is it a better way to set a ticket to pending reminder, if the agent has done something so the status...
View ArticleHow to not kill connection when session conflict
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …)package Operating system: ubuntu Browser + version: chrome 123.0.6312.106 Expected behavior: I was...
View ArticleSLA - Filter every escalated ticket
I mean, the time definition “relative before” and “1 minute” is the equivalent to “escalated yes”. I have exactly this overview enabled for the admin group and it is working fine.
View ArticleLDAP group role mappings are not saved
But it’s saved without any error? Can you check the browser network connection if the values are currently inside the request for changing the LDAP source?
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Filter is not working on specific mail-adresses
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
View ArticleLDAP group role mappings are not saved
Hi @dominikklein, I already checked this and the group_role_map{} element is already empty in the request. Regards, Christian
View ArticleUpgrade from 6.0 to 6.1
No chown in the process list. root@zammad:~# ps aux USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 1 0.0 0.0 167672 10960 ? Ss mars24 11:19 /sbin/init root 2 0.0 0.0 0 0 ? S mars24 0:01...
View ArticleFilter is not working on specific mail-adresses
For the regex I used: (atoz-guarantee-no-reply@amazon.com|atoz-guarantee-no-reply@amazon.de)
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Add conditions to the web notification (Zammad bird)
Title: Add conditions to the web notification (Zammad bird) What is your original issue/pain point you want to solve? The web notifications shown in the Zammad bird are valid for all roles/users that...
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How to change Zammad logo on top-left corner?
Hello here! Have a look at these topics to learn more about it: Change Notifications Logo "Bird Logo" Feature requests Hey @sinichi19, first of all: that manager sound’s like a douchebag. Considering...
View ArticleAdd option to status configuration if customer can select that status
What is your original issue/pain point you want to solve? When I add new status using the new UI in Zammad 6.3 I want to be able to select if that status is available to customers. Which are one or...
View ArticleAdd conditions to the web notification (Zammad bird)
Usually, notifications can be configured on a “per-group-basis”. When I want agents to be able to select what tickets they want to have notifications for, I divide the tickets into different groups....
View ArticleAdd option to status configuration if customer can select that status
To be more precise: I am missing this stuff as part of the new UI: https://docs.zammad.org/en/latest/admin/console/working-on-tickets.html#limit-available-states-for-customers
View ArticleAdd option to status configuration if customer can select that status
That is to be done via a Core Workflow rule.
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Add option to status configuration if customer can select that status
MrGeneration: That is to be done via a Core Workflow rule. I know that. YetAnotherGerrit: I can create a core workflow for that, but that is an avoidable source of possible errors. And it also adds to...
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Add conditions to the web notification (Zammad bird)
Thanks you for the feedback. That is absolutely valid, the issue in our use case is that a (zammad) group is a school district, where two or more schools can be part of one district. An agent can be...
View ArticleState issues with Zammad API
Hello, I wish to use Zammad’s API to create tickets from an MS FORMS via POWERAUTOMATE with the following JSON: { “title”: “TEST”, “type”: “Request”, “state_id”: 1, “group_id”: 10, “customer_id”:...
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Mails send from Zammad to ticket owner marked as "private"
In a ticket the owner has to get information like a password for login or login data for a new colleague. In our Zammad the ticket owner gets an e-mail when a new public entry has been made. And this...
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