Hello,
I wish to use Zammad’s API to create tickets from an MS FORMS via POWERAUTOMATE with the following JSON:
{
“title”: “TEST”,
“type”: “Request”,
“state_id”: 1,
“group_id”: 10,
“customer_id”: “guess:test@mail”,
“article”: {
“to”: “test@mail”,
“subject”: “TEST”,
“body”: “I am a message!”,
“type”: “email”,
“internal”: “false”
}
}
The ticket is indeed created but it is created with the status “Open” and not “New” despite the variable: “state_id”: 1,
In the POSTGRESQL “histories” table, I can see that it was created with the correct status but was automatically changed to “Open”.
I have disabled all the “CoreWorkflow” and “Triggers” to make sure they were not causing any issues.
Zammad version : 6.2.0-1711375558.ce1240f3.jammy
OS For Zammad : Ubuntu 22.04