Import Organizations: IDs do not start with ID 2 when imported using CSV
Then open a report on GitHub - zammad/zammad: Zammad is a web based open source helpdesk/customer support system .
View ArticleWaiting for customer response overview does not work properly
How do we get customer input when agent wants additional details. Is there a way customer can add notes to that ticket
View ArticleWaiting for customer response overview does not work properly
Please don’t hijack threads with your questions if they don’t match the topic. In your case that’s unfortunately the case. Create your own topic, use the template and try to describe your problem as...
View ArticleNot receiving email
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) Operating system: CentOS Browser + version: Expected behavior: Create a ticket via web and receive...
View ArticleExport/Import Overviews using the rails console
Infos: Used Zammad version: 6.2.0-1709709730.4ab26fc3.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: 124.0.1 (64-bit) Expected behavior: Export...
View ArticleExport/Import Overviews using the rails console
Why don’t you just have a basic agent role that every agent has with the basic user preferences as well. This overview can be used to provide the overviews needed (as it doesn’t seem like you have...
View ArticleExport/Import Overviews using the rails console
Hi! Thanks for the questions. The issue is pretty interesting. There is a public organization with 450 sites. Single sites have a group and two or more sites can be part of a district and have a...
View ArticleSplitting email doesn't work
I agree that the original article type and article author should be copied, when “Split” is used. But as this would create an incoming e-mail-ticket in your case, it would also re-trigger the “auto...
View ArticleWebserver/SVG,woff2 loading slow
Used Zammad version: Latest Used Zammad installation type: (source, package, docker-compose, …) Package, Ubuntu Server 22.04, Apache2 Operating system: Windows Browser + version: Edge/Firefox latest...
View ArticleYour Ruby version is 3.1.3, but your Gemfile specified 2.7.4
Infos: Used Zammad version: 6.2 Used Zammad installation type: (source) Operating system: Ubuntu 22.04 Browser + version: Chrome Expected behavior: Restoring Zammad on new system (migration). Actual...
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Performance issues hosting at AWS
Infos: Used Zammad version: 6.2.0-1704877727.2bda00c4.bookworm Used Zammad installation type: PPA-Packages Operating system: Debian 12 Browser + version: Chrome newest Version We started hosting...
View ArticleMAPI mail protocol support
Dears, I was wondering if MAPI protocol is supported or in your plans because our company doesn’t allow POP3/IMAP communication. Thanks.
View ArticleMAPI mail protocol support
The mapi protocol is everything but open and requires licensing. Apart from that, many other projects have shown how fragile it can be with just a patch level in e.g. Outlook or Exchange.
View ArticleIs there a way to change the sort order of states?
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: package Operating system: Ubuntu 22.04 Chrome 123.0.6312.87 Expected behavior: Should be able to rename default (internal states) such...
View ArticleZammad 4.1 update
Infos: Used Zammad version: 4.1 Used Zammad installation type: deb package Operating system: Ubuntu 18.04 Browser + version: many Expected behavior: update the system according to your documentation....
View ArticleZammad 4.1 update
I believe that the combination of the following two videos should help you through: First about switching branches (mainly stable to stable-5 something, then 6.x, …) - at least partly. Switching...
View ArticleWhy do only agents get update messages and costumers not
Used Zammad version: 6.2.0-1711375558.ce1240f3.jammy Used Zammad installation type: package Operating system: Client Microsoft Windows | Zammad Server ubuntu 22.04 Browser + version: latest Microsoft...
View ArticleTicket Overviews not automatically refreshing
Hey @fliebe92 , We have security groups with the following ingress and egress rules - ingress: allow 0.0.0.0/0 port 22 > port 22 allow 0.0.0.0/0 port 5432 > port 5432 allow 0.0.0.0/0 port 80...
View ArticleTicket Overviews not automatically refreshing
Another idea: does your FQDN and HTTP type configured in Zammad match the URL you enter in the browser to reach the instance? Base — Zammad Admin Documentation documentation And what happens if you...
View ArticleTicket Overviews not automatically refreshing
@YetAnotherGerrit We just type in the domain and it automatically upgrades to https if not specified. [1] pry(main)> Setting.get('fqdn') => "zammad.example.com" [2] pry(main)>...
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