Infos:
- Used Zammad version: 6.2.0-1709709730.4ab26fc3.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: 124.0.1 (64-bit)
Expected behavior:
- Export Overviews consistently
Actual behavior:
- It is possible export Overviews using the rails console
# Export Overviews to JSON file
roles = Overview.all
File.open('/tmp/overview.json', 'w') do |file|
file.write(overview.to_json)
end
But the Available for the following roles * and Restrict to only the following users are missing in the JSON, which makes it hard(er) to add 430 roles to the overviews as it is necessary to click every single role instead of export/copy/paste/import
[
{"id":11,"name":"My Assigned Tickets","link":"my_assigned","prio":1,"condition":{"ticket.state_id":{"operator":"is","value":["1","4","8","7","6"]},"ticket.owner_id":{"operator":"is","pre_condition":"current_user.id","value":[],"value_completion":""},"ticket.organization_id":{"operator":"is","pre_condition":"current_user.organization_id","value":[],"value_completion":""}},"order":{"by":"created_at","direction":"ASC"},"group_by":"organization","group_direction":"ASC","organization_shared":false,"out_of_office":false,"view":{"s":["title","customer","group","created_at"]},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.820Z","updated_at":"2024-04-04T07:13:26.422Z"},
{"id":12,"name":"📥Unassigned \u0026 Open Tickets","link":"all_unassigned","prio":2,"condition":{"ticket.state_id":{"operator":"is","value":["1","4","6"]},"ticket.owner_id":{"operator":"is","pre_condition":"not_set","value":[],"value_completion":""}},"order":{"by":"created_at","direction":"ASC"},"group_by":"","group_direction":"ASC","organization_shared":false,"out_of_office":false,"view":{"s":["title","customer","group","created_at"]},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.877Z","updated_at":"2024-04-04T07:13:26.778Z"},
{"id":13,"name":"My Pending Reached Tickets","link":"my_pending_reached","prio":3,"condition":{"ticket.state_id":{"operator":"is","value":[6]},"ticket.owner_id":{"operator":"is","pre_condition":"current_user.id"},"ticket.pending_time":{"operator":"before (relative)","value":0,"range":"minute"}},"order":{"by":"created_at","direction":"ASC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","group","created_at"],"s":["title","customer","group","created_at"],"m":["number","title","customer","group","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.898Z","updated_at":"2024-04-04T07:13:26.804Z"},
{"id":14,"name":"My Subscribed Tickets","link":"my_subscribed_tickets","prio":4,"condition":{"ticket.mention_user_ids":{"operator":"is","pre_condition":"current_user.id","value":"","value_completion":""}},"order":{"by":"created_at","direction":"ASC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","group","created_at"],"s":["title","customer","group","created_at"],"m":["number","title","customer","group","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.915Z","updated_at":"2024-04-04T07:13:26.833Z"},
{"id":15,"name":"Open Tickets","link":"all_open","prio":5,"condition":{"ticket.state_id":{"operator":"is","value":[1,6,4]}},"order":{"by":"created_at","direction":"ASC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","group","state","owner","created_at"],"s":["title","customer","group","state","owner","created_at"],"m":["number","title","customer","group","state","owner","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.934Z","updated_at":"2024-04-04T07:13:26.865Z"},
{"id":16,"name":"Pending Reached Tickets","link":"all_pending_reached","prio":6,"condition":{"ticket.state_id":{"operator":"is","value":[6]},"ticket.pending_time":{"operator":"before (relative)","value":0,"range":"minute"}},"order":{"by":"created_at","direction":"ASC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","group","owner","created_at"],"s":["title","customer","group","owner","created_at"],"m":["number","title","customer","group","owner","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.954Z","updated_at":"2024-04-04T07:13:26.897Z"},
{"id":17,"name":"Escalated Tickets","link":"all_escalated","prio":7,"condition":{"ticket.escalation_at":{"operator":"till (relative)","value":"10","range":"minute"}},"order":{"by":"escalation_at","direction":"ASC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","group","owner","escalation_at"],"s":["title","customer","group","owner","escalation_at"],"m":["number","title","customer","group","owner","escalation_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.971Z","updated_at":"2024-04-04T07:13:26.914Z"},
{"id":18,"name":"My Replacement Tickets","link":"my_replacement_tickets","prio":9,"condition":{"ticket.state_id":{"operator":"is","value":[1,6,7,8,4]},"ticket.out_of_office_replacement_id":{"operator":"is","pre_condition":"current_user.id"}},"order":{"by":"created_at","direction":"DESC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":true,"view":{"d":["title","customer","group","owner","escalation_at"],"s":["title","customer","group","owner","escalation_at"],"m":["number","title","customer","group","owner","escalation_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:02.990Z","updated_at":"2024-04-04T07:13:26.989Z"},
{"id":19,"name":"My Tickets","link":"my_tickets","prio":10,"condition":{"ticket.state_id":{"operator":"is","value":[1,3,5,6,7,8,4,2]},"ticket.customer_id":{"operator":"is","pre_condition":"current_user.id"}},"order":{"by":"created_at","direction":"DESC"},"group_by":null,"group_direction":null,"organization_shared":false,"out_of_office":false,"view":{"d":["title","customer","state","created_at"],"s":["number","title","state","created_at"],"m":["number","title","state","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:03.012Z","updated_at":"2024-04-04T07:13:27.020Z"},
{"id":20,"name":"My Organization Tickets","link":"my_organization_tickets","prio":11,"condition":{"ticket.state_id":{"operator":"is","value":[1,3,5,6,7,8,4,2]},"ticket.organization_id":{"operator":"is","pre_condition":"current_user.organization_id"}},"order":{"by":"created_at","direction":"DESC"},"group_by":null,"group_direction":null,"organization_shared":true,"out_of_office":false,"view":{"d":["title","customer","organization","state","created_at"],"s":["number","title","customer","organization","state","created_at"],"m":["number","title","customer","organization","state","created_at"],"view_mode_default":"s"},"active":true,"updated_by_id":85,"created_by_id":1,"created_at":"2024-03-18T08:38:03.032Z","updated_at":"2024-04-04T07:13:27.056Z"},
{"id":21,"name":"📟Monitoring","link":"monitoring","prio":8,"condition":{"ticket.group_id":{"operator":"is","value":["283"],"value_completion":""},"ticket.organization_id":{"operator":"is","pre_condition":"current_user.organization_id","value":[],"value_completion":""}},"order":{"by":"created_at","direction":"ASC"},"group_by":"organization","group_direction":"ASC","organization_shared":false,"out_of_office":false,"view":{"s":["title","customer","group","created_at"]},"active":true,"updated_by_id":85,"created_by_id":85,"created_at":"2024-04-04T07:12:22.484Z","updated_at":"2024-04-04T07:36:31.306Z"}
]
Steps to reproduce the behavior:
- Export using rails console
If anyone could point me towards where the link between Roles and Overview is, I will look into how to export/import that consistently
It is e.g. available for roles with RoleGroup.all but I could not find it for the overview so far.
Thanks