OTRS 6 migration to Zammad (test instance for evaluation)
Here are the refined updates to my strategy: In order to ensure consistent replication across various systems such as testing, staging, and production using Ansible or similar tools, I’ve made...
View ArticleZammad for 1000 agents
Infos: Used Zammad version: 6.0 Used Zammad installation type: (source, package, docker-compose, …) packge using apt Operating system: ubuntu22.04 Browser + version: any Expected behavior: Zammad...
View ArticleZammad for 1000 agents
Question out of curiosity, what does your server infrastructure look like?
View ArticleZammad for 1000 agents
And what means 1000 agents? Concurrent agent sessions at the same time?
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Zammad for 1000 agents
ajitdalvi: version: 6.0 Zammad 6.0 is outdated. We’re at Zammad 6.2 which is a security release. ajitdalvi: Zammad not working when there are 1000 agents Instructions unclear. Please provide tuning...
View ArticleSplitting email doesn't work
If you been using Zammad for awhile, you should very well know the button below each email “Split”, however that button doesn’t work as expected and some of the behavior is problematic. If you click...
View ArticleZammad for 1000 agents
zammad config:get WEB_CONCURRENCY =50 zammad config:get ZAMMAD_SESSION_JOBS_CONCURRENT = set zammad config:get ZAMMAD_PROCESS_SCHEDULED_JOBS_WORKERS = 1 zammad config:get...
View ArticleZammad for 1000 agents
Machine size GCP c3 std with 44 CPU and 176 GB Memory 128 gb standard pd DIsk
View ArticleZammad for 1000 agents
Updated details: Zammad version 6.2 Infra: Machine size GCP c3 std with 44 CPU and 176 GB Memory 128 gb standard pd DIsk Tunning: zammad config:get WEB_CONCURRENCY =50 zammad config:get...
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E-Mail history is missing in reply or forwarding
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
View ArticleHas anyone uaed Zammad on kubernetes
We will be using Zamad latest version on Gke. Has anyone tried this before. Has anyone setup Zammad on kubernetes for large no of users? Using non HELM installation.
View ArticleE-Mail history is missing in reply or forwarding
This looks like a bug, however, this is an issue if you can’t reproduce it. Because in that case we won’t be able to as well.
View ArticleLooking for Upgrade suggestions
After logon with a local Admin account, we could see that he LDAP config had been wiped out during the upgrade process. Recreating this and everything sync’d up again nicely. One gotha was using a...
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Looking for Upgrade suggestions
bazajgee: To the developers: It would be nice to ‘Account locked out’ message forwarded to the logon page rather than a generic “Check your credentials” followed by the CSRF Token failed message on an...
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Use Trigger to send an Mail to the recipient of last Article (Mail)
What is your original issue/pain point you want to solve? Actually, it is possible to use the owner, customer, all agents, or sender of the last article in the mail trigger. We need the variable...
View ArticleUpgrade from 6.0 to 6.1
None that I can find. Just a really long install that I stopped after 3 hours. Have you a file in mind?
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Import Organizations: IDs do not start with ID 2 when imported using CSV
I just noticed that if one uses the API to import e.g. roles and it fails, the ID is not burned, this only happens when one uses the Zammad import function Still feels like a bug to me
View ArticleUpgrade from 6.0 to 6.1
Look into your process list. If there’s a recursive chown on /opt/zammad/ running that’s your reason.
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