Internal Tasks (not Customer related)
An agent can also be a customer, that is correct.
View ArticleTrigger for Email notification on Ticket Closed
This is very strange to me, but I was able to make it work by having State is closed as the only condition. Try removing action is updated.
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Password forget, broken link, token missing
We have a similar problem, even with a backup and restore to a new system, the problem with the missing token in the link remains we could observe in the debug log that the token is generated and also...
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Internal Tasks (not Customer related)
@MrGeneration But this is really the way how this is handled in zammad?
View ArticleInternal Tasks (not Customer related)
Add yourself as customer if you’re an agent? Or write an email to Zammad…? Sorry but I don’t understand the problem or question.
View ArticlePassword forget, broken link, token missing
Same organisation, different user. Please read the documentation. Thank you.
View ArticleCustomer help desk manager
This topic relates only to the abilities of the customer, not internal agents or admins. We have a client that is rather large. Employees can files their own tickets. However the customer wants one or...
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Attachment for the LIVE Chat Modul
Title: What is your original issue/pain point you want to solve? Better support experience. Which are one or two concrete situations where this problem hurts the most? We want to offer quick support...
View ArticlePassword forget, broken link, token missing
However, the documentation does not state that the DB structure is different despite the same DB and zammad version. Oops, I’m new to the organization, that’s probably a coincidence
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Password forget, broken link, token missing
Stefan_sch: However, the documentation does not state that the DB structure is different despite the same DB and zammad version. That would be the first case in hundreds of migrations in every...
View ArticleAllow agent to edit VIP customer informations in tickets
Hi @jonathananhs. I was using a user with Agent role and can edit customers, even VIP ones. You have to be more specific, what’s going on there in your Zammad instance.
View ArticleTicket Overviews not automatically refreshing
Hi @Luffy. Do you have anything in place that blocks web sockets, e.g. a firewall?
View ArticleAttachment for the LIVE Chat Modul
Hi @MaximilianZELO. This might be interesting for you.
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Trigger for Email notification on Ticket Closed
it was the “execute modification on the object” part. Changed from “sender of the last article” to “client”, it works. Thanks, everyone
View ArticleAllow agent to edit VIP customer informations in tickets
Hello Problem is solved. There was a custom role created and assigned to the VIP customer. So the customer had two roles : customer and this custom role. As soon as i removed the custom role...
View ArticleIs there a way to analyse the first reaction to a ticket from my employees...
What is your original issue/pain point you want to solve? I need the time of the first reaction to a ticket. How long did it take for an employee to respond to a ticket? Which are one or two concrete...
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