Internal Tasks (not Customer related)
In our case, what we do is have a new ‘ticket’ object in which we decide if the ticket is ‘intern’ or ‘normal’, with ‘intern’ being the default. The flow is as follows: We create a new ticket from...
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Internal Tasks (not Customer related)
Thanks for this setup The question I see is what if the Agent Max (from IT) needs to open an internal ticket to Agent Carl (from IT) to e.g. set up the printer, not for a customer, but for Max...
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Internal Tasks (not Customer related)
skip: Thanks for this setup The question I see is what if the Agent Max (from IT) needs to open an internal ticket to Agent Carl (from IT) to e.g. set up the printer, not for a customer, but for Max...
View ArticleInternal Tasks (not Customer related)
Sorry for misunderstanding, but who is the client in this case in the workflow you posted?
View ArticleInternal Tasks (not Customer related)
A contact. Contacts always belong to an organization.
View ArticleInternal Tasks (not Customer related)
I understand now and in this case, the agent creates an internal ticket as call for the external client from an external company What is if the agent is part of the company and is creating a ticket...
View ArticleZammad and ispconfig 3
Hello, what do I have to do to make zammad work with ispconfig 3? I installed ispconfig 3 and zammad, but I couldn’t get ispconfig to assign its address, I only entered zammad via IP. Thank you
View ArticleZammad and ispconfig 3
It is discouraged to install Zammad on systems with managed webservers like ispconfig and plesk, as they may unexpectely remove configurations for Zammads proxy. It is also discouraged to use Zammad...
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Internal Tasks (not Customer related)
Yes, that could work. We have an organization of our technicians for that. When they are tasks for the end client, we organize them by the end client, and when they are ours, we organize them within...
View ArticleImport Organizations: IDs do not start with ID 2 when imported using CSV
Infos: Used Zammad version: 6.2.0-1709709730.4ab26fc3.jammy Used Zammad installation type: pacakge Operating system: Ubuntu 22.04 Browser + version: 124.0.1 (64-bit) Expected behavior: Import...
View ArticleMini tutorial: create anti-spam rules automatically
The webhook is not called anymore, if in the same step the ticket is deleted. I will update the tutorial soon™️.
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CSRF Token (Apache)
So my coworker suddenly was able to add tags using the same chrome browser as before (without any visible updates) Now he got some weeks off from work so I tested it again on my client. 3 hours ago in...
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Import Organizations: IDs do not start with ID 2 when imported using CSV
Looks like I made some mistakes in my previous message. I attempted to reinstall my server, and now my first ID is 77. Here’s what happened: Set up the server. Imported Organizations (failed due to a...
View ArticleImport Organizations: IDs do not start with ID 2 when imported using CSV
While the increment shouldn’t be gone in my opinion, I don’t think this is a bug. It’s an ID. It’s a counter. It doesn’t matter for your organization if the ID is 2 or 3201010. It has zero performance...
View ArticleImport Organizations: IDs do not start with ID 2 when imported using CSV
I agree that burning through IDs does not have performance issues on Zammad, not sure where a possible performance issue was mentioned and that what is happening does not sound like expected...
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Import Organizations: IDs do not start with ID 2 when imported using CSV
skip: Used Zammad version: 6.2.0-1709709730.4ab26fc3.jammy Used Zammad installation type: pacakge Operating system: Debian 12 btw why do you have a Jammy package installed on a Debian 12 host…? That...
View ArticleImport Organizations: IDs do not start with ID 2 when imported using CSV
Thanks for pointing that out, no, I have moved to Ubuntu 22.04 Let me correct my first post
View ArticleDouble Reverse Proxy
Thank you, I didn’t see that. Is there a way to have the rails host the /opt/zammad/public directory?
View ArticleDouble Reverse Proxy
I was able to figure it out, just had to add the following to the nginx config on the server set_real_ip_from PROXY_IP; real_ip_header X-Real-IP;
View ArticleInternal Tasks (not Customer related)
Ok for my understanding if I want to handle internal tasks, an agent has to be also a customer? For Example: The engineer has to repair the printer in the own company…
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