I understand now and in this case, the agent creates an internal ticket as call for the external client from an external company
What is if the agent is part of the company and is creating a ticket for themselves to solve a problem the agent has and requires assistant from an agent?
Create an Organization for the IT Support, add the organization to all agents and then create a call ticket for the agent itself? (Max agent creates call for IT Support and client Max)?
Did I get this right?