Asterisk integration with zammad cti bridge issue
But you have a queue with agents in your pbx, that can be called?
View ArticleTrigger for Email notification on Ticket Closed
I think you’ll need to add Action is updated for that to work. nvm you did…didn’t catch that. Do you have a screenshot of your trigger?
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Trigger for Email notification on Ticket Closed
Here’s the attached screenshot. It’s strange because I have another trigger that has “pending close” as its status and it works correctly. I’ve installed Zammad 4 days ago so the database is clean, I...
View ArticleUpgrade from 6.0 to 6.1
Infos: Used Zammad version: 6.0.0-1691482286.78b4467b.bullseye Used Zammad installation type: (source, package, docker-compose, …) : package Operating system: debian 11.9 Browser + version: / Expected...
View ArticleTicket Overviews not automatically refreshing
To me this looks like your package installation was done with a version prior to 6.0 and when it was updated, the needed changes to the nginx-config haven’t been done. New Major Release: Zammad 6.0!
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Autoremove agents from subscribed tickets
StephanBuerger: I have to unsubscribe all tickets if they are closes I speculate now. You “have to unsubscribe” because, you have an overview “My subscribed tickets” that is full of tickets, that you...
View ArticleTrigger for Email notification on Ticket Closed
What is if the sender of the last article is an agent? Then the agent would get the closing notification? I had a similar problem and i solved this with the following workflow: All Agents have a macro...
View ArticleInternal Tasks (not Customer related)
Hi folks! How does Zammad handle internal tasks that do not concern a customer?
View ArticleAllow agent to edit VIP customer informations in tickets
Infos: Used Zammad version: 6.1 Used Zammad installation type: (source, package, docker-compose, …) : package Operating system: Windows Browser + version: Expected behavior: Agent can edit VIP...
View ArticleTicket Overviews not automatically refreshing
Hey @YetAnotherGerrit. It appears to have the appended information that you mentioned. Here is my Nginx config - # # this is the nginx config for zammad # upstream zammad-railsserver { server...
View ArticleInternal Tasks (not Customer related)
Can you explain what you mean? Do you mean internal notes? Oder tickets without a real customer?
View ArticleWebhook not providing data as expected, error "no such method"
Hi @tschaefer, Do you feel that what I am trying to accomplish is possible with a webhook? Thank you!!!
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Multiple customer levels - showing content in the Knowledgebase
My scenario: I have two types of customers, let’s call them ‘Level 1’ and ‘Level 2’. Level 2 customers pay a higher fee for my service, and hence have access to more features/support information than...
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Multiple customer levels - showing content in the Knowledgebase
I have seen that this is already a commonly requested feature, with more information here: community.zammad.org/t/knowledge-base-rights-management/3858/9 And on github here:...
View ArticleMultiple customer levels - showing content in the Knowledgebase
Solution: As of March 2024, this seems to be possible in Zammad. Prior to March 2024, the wording in the interface was confusing, as explained in this GitHub issue:...
View ArticleFirst Response time automatically entered when agent creates ticket
So for instance you have an IT support group. And you have a Sales team group. When somebody from Sales makes a ticket for the IT support group. Then the first response is also entered… Because once...
View ArticleChange comment visibility on multiselected tickets from public to internal
Thank you for your reply
View ArticleCSRF error when creating new accounts
Used Zammad version: 6.2.0-1708586921.9bcc425e.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: Brave 1.63.165 Expected behavior: being able to create new...
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