Deleting comments from tickets
Removing articles of tickets is not trivial and not encouraged. There’s only manual ways to do it which is dangerous. And yes, it may make your searchindex drift.
View ArticleLDAP synchronisation updates some accounts at each run
This usually happens if Zammad finds a fitting user more than once and so it basically updates user 1 and user 2 after. You should be able to see that via the users history where an attribute is being...
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Retrieve Ticket Closed in range date
reparto.it: Used Zammad version: 5.0.0 Please update to a stable version (currently 6.2) if not done already. Zammad 5.0 (!) is extremely old and vunerable to security threads.
View ArticleImages in signature of sender are shown bigger
Is this happening in all browsers or just Edge? Are you using any browser plugins / addons that might interfere?
View ArticleAvoid notification "Ticket will escalate soon"
You cannot disable this notification. You can only outsmart this notification if you don’t let your escalation time go 15 minutes (or less) towards your escalation point. Not really helping I know I...
View ArticleAsterisk integration with zammad cti bridge issue
Hello richie_77, doesn’t seem to be working. there are ami-events but in zammad non view the new entries.
View ArticleLooking for Upgrade suggestions
Further, If I try a few times, we get the CSRF token verification failed message.
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New person questions
I see there’s questions open. Not sure if they’re answered for you so I’ll just shoot. mark2: importing old tickets from Spiceworks (i have a JSON exported) not sure what the best way to import them...
View ArticleHide the "Customer" field when creating tickets and declare it unnecessary?
Tickets cannot exist without their group and their customer. These are mandatory fields. So sorry, what you want to achieve is not possible.
View ArticleAsterisk integration with zammad cti bridge issue
Your script on your pbx should produce an output like that on an incoming call: 2024-03-27 17:35:14 +0100 [debug] got event: QueueCallerJoin 2024-03-27 17:35:14 +0100 [info] pushing to Zammad post...
View ArticleZammad consultant….?
Infos: Used Zammad version: 6.2 Used Zammad installation type: (Char Kubernetes) Operating system: Ubuntu Browser + version: We need to get access to a Zammad consultant to help us configure a one...
View ArticleReference ticket variables for display in text field
Thanks @fliebe92 after setting up relevant text modules this is now working during ticket creating and editing. Is it possible to reference text modules in a ticket template? So far I am unable to do...
View ArticleReference ticket variables for display in text field
From the docs: Please note that ticket templates do not allow the use of variables.
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Trigger 'owner changed' not working when owner is changed by another trigger
Well, I would argue that changing is an objective action, regardless of who (or what) is causing that action. The second problem about this case is that the first ‘on owner changed’ trigger actually...
View ArticleZammad consultant….?
Zammad GmbH +49 30 55 57 160 00 enjoy@zammad.com (Contact Us for Your Questions | Zammad)
View ArticleLDAP group role mappings are not saved
Infos: Used Zammad version: zammad-6.2.0-1711375558.ce1240f3.centos8.x86_64 Used Zammad installation type: package Operating system: AlmaLinux release 9.3 (Shamrock Pampas Cat) Browser + version:...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @t-shehab, thank you for for interrupting and putting me to the right direction. I have verify with the old backup and the same version, that I run into the same issue. So there is no difference if...
View ArticleTrigger for Email notification on Ticket Closed
Used Zammad version: 6.2 Used Zammad installation type: (source, package) Operating system: Ubuntu server 22.04 Browser + version: edge , chrome Expected behavior: I’m trying to create a trigger to...
View ArticleAsterisk integration with zammad cti bridge issue
the script in my pbx doesn’t play them–I’ll investigate to see what happens when I run the script. I will update you as soon as I have news. My output only brings back [debug]
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