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Multiple customer levels - showing content in the Knowledgebase

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Solution:

As of March 2024, this seems to be possible in Zammad. Prior to March 2024, the wording in the interface was confusing, as explained in this GitHub issue: https://github.com/zammad/zammad/issues/4957

The wording to be used for KB role permissions are ‘Knowledge Base Editor’ and ‘Knowledge Base Reader’ which clarifies this.


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