- Used Zammad version: 6.2
- Used Zammad installation type: (source, package)
- Operating system: Ubuntu server 22.04
- Browser + version: edge , chrome
Expected behavior:
I’m trying to create a trigger to ensure that when a ticket’s status changes to closed, the sender of the ticket receives an email informing them that the ticket has been closed.
Actual behavior:
- Currently, the trigger is not being activated and, as a result, no email is being sent.
Steps to reproduce the behavior:
- Activated by
Action
Action execution
Selective
Conditions
Action is update
State is Closed
Execute changes on objects
Email
Visibility : public
Recipient : Sender of last article