Trigger 'owner changed' not working when owner is changed by another trigger
I don’t think that this is a bug personally. I can be wrong though. The “changed” part -at least from my perspective- is relevant if the user changes the owner - that’s no the case if an trigger...
View ArticleClik here to view.
Clik here to view.
File attachments renamed and extension removed
I’m afraid I’m unable to reproduce this. The difference might be the sender - I’ve used Thunderbird to verify this. It might be a special way your ERP attaches the PDF which makes Zammad “not see” the...
View ArticlePossible to custom report columns/fields?
It’s the easiest way. Just keep in mind Grafana is a ruby application and by default runs on Port 3000. Apart from that I can’t dictate you on how you implement this. It’s your free choice.
View ArticleCTI Integration Call Transfer
Okay, please create a structured feature request (with usage of the template, please) here: Feature requests This is the place where your ideas and needs can get heard! Bring up your feature requests...
View ArticleQuestion about knowledgebase
We generally do not communicate any ETAs or roadmaps. I thus cannot answer your question.
View ArticleCannot Modify Triggers
What are you exactly changing? How are you changing it? Directly in the text field or are you fiddling around…?
View ArticleExperience using kubernetes installation?
I personally prefer package installation over a docker based installation. That being said the stack has improved a lot in the past year. With docker and kubernetes you need a very good understanding...
View ArticleCustomizing Report with time with individual field
The report export is all or nothing. That means you cannot adjust it to “just include specific fields” or fields that are not ticket fields. Grafana might be your way to go here:...
View ArticleClik here to view.
Email full quote: just shows excerpt of quote
I’m unable to reproduce this. This might be very specific to certain formatings. If you believe that this is a bug and you can safely reproduce it, create a bug report here: GitHub Build software...
View ArticleCreating Read-Only Customer Roles in Zammad 6.1.x for Specific Organizations
A customer can always create tickets. There’s no way to restrict that.
View ArticleClik here to view.
How to calculate processing time for a new ticket state
Rod: 5.4.1 That Zammad version is extremely outdated (also was in January already). You’re missing security patches, upgrade to latest stable asap if not done already. To your question: This is not...
View ArticleMissing translation template for notification
Notification templates cannot be translated via Zammads UI. These translations are managed via https://translations.zammad.org and affect all users.
View ArticleSharing tickets between two groups
No this is not possible. A ticket belongs to one exact group.
View ArticleDelete added ticket priority and rename Normal to Medium
I have been forced to hide your destroyal part. This is a potential dangerous operation and may break existing data or even remove tickets by accident. Priorities should be set to inactive if they’re...
View Article422: The change you wanted was rejected. Message from saml: invalid_ticket
Invalid ticket may indicate a time drift in between Microsoft and your local Zammad server. Make sure that it syncs to NTP time which may help already. Also the production.log might provide further...
View ArticleZammad ADFS SAML 422: The change you wanted was rejected
Docker based installation log to STDOUT. You’re looking for the stdout log output of the railsserver.
View ArticleClik here to view.
Knowledgebase search hide articles with no acess
Sounds like a bug to me. Articles one is not allowed to access should not be provided. Please update to the latest possible version to ensure it hasn’t been fixed already and if not, create an issue,...
View ArticleHow to use recipient user details(firstname, lastname) and current timestamp...
The scope does not fit. A scheduler is running outside of the user scope, so you’ll have to use the ticket customer scope if that’s what you’re looking for.
View ArticleChange comment visibility on multiselected tickets from public to internal
There’s no option to adjust this, no.
View Article