Autoremove agents from subscribed tickets
Infos: Used Zammad version: 5.0.x Used Zammad installation type: package Operating system: Ubuntu Browser + version: any Is it be possible to “unsubscribe” every agent from a ticket after the state is...
View ArticleAutoremove agents from subscribed tickets
Not with the build-in tools. If you are willing to code you may find a solution using the API or the Rails Console. But the more important question: why would you want to do that?
View ArticleEmail trigger on status change or new message
Why the diversion of writing a public article and sending out an automated e-mail via trigger, when you can simply send an e-mail to the customer? Customers usually don’t care for the “status” of a...
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Autoremove agents from subscribed tickets
StephanBuerger: version: 5.0.x For the love of god, please upgrade to Zammad 6.2 which is the latest available version. Your version is terribly outdated (1 year +) and is prune to security advisories.
View ArticleGrafana integration - Time tracking
Unfortunately only the sum is indexed in elasticsearch. It is in the ticket-index and the value you are looking for is “time_unit”. I also expected the details to be part of the article information,...
View ArticleProblem writing files to the server. (avatars and files) Microsoft office...
Please close this ticket, we found the solution by modifying the helm chart and pointing to the volumes.
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Email Service Zammad 6.2.0-1, Office 365, Sending or receiving emails does...
Infos: Used Zammad version: 6.2.0-1 Used Zammad installation type: zamad kubernetes, helm chart. Operating system: ubuntu Browser + version: Chrome lastets Expected behavior: Send notification emails...
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Scheduler Filter
Dobbs: Last post from customer Last post is not from the system (Zammad) Last Past from owner The first two options are in the conditions. The last one, isn’t.
View Article502 Bad Gateway on fresh installation
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Rocky Linux 9 Browser + version: 115.8.0esr (64-bit) Expected behavior:...
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502 Bad Gateway on fresh installation
elhananjair: Operating system: Rocky Linux 9 This is not a supported distribution for package installations. If you want to run Zammad on an unsupported distribution, you might want to try to install...
View Article502 Bad Gateway on fresh installation
Yeah but Rocky Linux is a replacement of CentOS. Cent OS is not in active development. Everything is the same, the issue seems not finding or reading openssl.so inside zammad path /opt/zammad/vender …
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502 Bad Gateway on fresh installation
elhananjair: libssl.so.1.1 I think zammad package uses older version of openssl, that is the issue, I am trying to install the compatible package.
View Article502 Bad Gateway on fresh installation
Yeah, but you will always need to tinker, if you use an unsupported distro. Is it worth it?
View Article502 Bad Gateway on fresh installation
Ok I fixed the first problem after installing the compatibility package of openssl sudo dnf install compat-openssl11. I am not getting an error from zammad run rails c [zammad@localhost ~]$ zammad run...
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Ticket Overviews not automatically refreshing
Hi @Luffy Very SUS… Actually I don’t have a clue. Your pre-research is very exemplary I don’t have any knowledge about Kubernetes, but I can try to give you some ideas: Do you see events flying around...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @sven-ruess Let me chime in quickly with two things here: First of all, as per our documentation, our recommendation is to restore Zammad into the same version as the source installation. In your...
View ArticleKeycloak SAML Authentification Name Attribute
Thank you for the quick response. Unfortunately, the instructions did not solve my problem. Can you give me the exact parameters for the first name and surname as an example?
View ArticleHow to handle responses from customers
We’re now working with Zammad since ten days. We migrated from OTRS 6 CE and we are very happy with it, but I have one question: In OTRS when a customer responded on a ticket, there was a yellow star...
View ArticleHow to handle responses from customers
In Zammad you have a yellow circle when something new is in the ticket (or a reminder is due).
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