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502 Bad Gateway on fresh installation

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Infos:

  • Used Zammad version: 6.2.0
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Rocky Linux 9
  • Browser + version: 115.8.0esr (64-bit)

Expected behavior:

  • Greetings, I have installed zammad from package and I have followed the documentation to install the package, but I couldn’t access zammad web interface.

Actual behavior:

  • I am getting 502 Bad Gateway error as I try to access the interface with an IP

Steps to reproduce the behavior:

  • I followed instruction for Cent OS and installed everything based on that, including applying SElinux and Firewall. I saw the same issue opened years ago but I couldn’t reply since it is closed already, I tested if rails is working using zammad run rails c and it shows an error
zammad@localhost ~]$ zammad run rails c
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require': libssl.so.1.1: cannot open shared object file: No such file or directory - /opt/zammad/vendor/bundle/ruby/3.1.0/gems/openssl-3.2.0/lib/openssl.so (LoadError)

I have already installed openssl on my computer but couldn’t figure out why it is not working.


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