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Email trigger on status change or new message

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Infos:

  • Used Zammad version: 6.2.0
  • Used Zammad installation type: source
  • Operating system: Windows 11
  • Browser + version: Firefox ESR 115.8.0

Expected behavior:

An e-mail should be sent to the customer when the status changes or a new message is sent.

Actual behavior:

I have created a trigger. An e-mail is also sent, but with every new message or change of status, all previous contents of the variable ticket.body are also sent in the e-mail.

Here are screenshots of the trigger and the e-mail sent:

Steps to reproduce the behavior:

Reply to a ticket via note or change status


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