Feature Request // Accounted Time Filter For Overviews
We have an issue for that, currently only internally: Enhance overviews: add “accounted time” to conditions · Issue #58 · zammad/coordination-private-features (github.com) I gave your FR a “like”;...
View ArticleAdd activity types as overview columns
What is your original issue/pain point you want to solve? While I can display the “accounted time” as an overview column, I cannot do that per activity type. Which are one or two concrete situations...
View ArticleSeveral tags in the new ticket
Hi @Lex. I pushed an improvement to our code base that should help you in this matter here. Please wait until the building of the latest package is done and feel free to update.
View ArticleZammad 6.1 Elasticsearch rebuild index fails
@MrGeneration @fliebe92 thank you thank you! it works now! [root@cpproux07 ~]# zammad run rake zammad:searchindex:rebuild Dropping indexes... done. Deleting pipeline... done. Creating indexes... done....
View ArticleTabs loading very slowly
Hi Marcel, That’s exactly what I think is strange… Everything, from typing to opening tickets is super responsive and near instant. Only the tabs on the left side take a while to load. Although I got...
View ArticleTabs loading very slowly
I consider everything below 5 seconds already snappy. Loading tabs is something that takes a while. But I usually do this only once a day, when I start my Zammad in the morning and have the browser...
View ArticleTabs loading very slowly
Ok seems like everythings fine then! No switching tabs is pretty much instant right now. I think I’ll leave it at. Thanks for all the help guys!
View ArticleSome pictures not rendering in the ticket
Hi @Nuri. I checked it and I noticed that the way the images are referenced in this mail is not well-supported in Zammad. It seems we’re lacking support of base HTML tag in the mail processing. I have...
View ArticleZammad sends many GET requests to keycloak
Same here, I double checked the config and according to the mentioned documentation the very same saml endpoint should be configured that in return results in a lot of 400 GET errors.
View ArticleZammad sends many GET requests to keycloak
I’ve followed the docs. Keycloak reports the following error: Mar 11 14:42:27 keycloak1 keycloak[2145921]: 2024-03-11 14:42:27,650 WARN [org.keycloak.events] (executor-thread-569) type="LOGIN_ERROR",...
View ArticleSome pictures not rendering in the ticket
I recently discovered that it might be a security measure. However, I also read about plans to introduce a display function to view the original formatted email. If you could clarify this, that would...
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Tabs loading very slowly
Dennis1993: The overview is called „closed last 4 weeks“. In the settings add a new rule to show tickets which are closed in the last 4 weeks. Btw, I am a big fan of “closed today” instead of “closed...
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User information mouseover hover popover Pop-Up not displayed while logged in...
Kevt: This behavior kinda confuses me even more, any idea how the Dock could play into it? This sounds like a multi-monitor-issue. I am currently not able to reproduce that here (and will not be able...
View ArticleMigrating database
Hello, Whats the best way to migrate customer data base from Mail to Zammad? Thank you. Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Operating...
View ArticleUser information mouseover hover popover Pop-Up not displayed while logged in...
I believe we had an issue documented about this. The difference was: “Tablet” mode vs. Desktop mode. If your browser goes in “Touch mode” the hover wont work even with mouse. This is not really a bug...
View ArticleScheduler: add "locale" to the possible conditions/actions for...
What is your original issue/pain point you want to solve? Being able to access the locale of a customer in trigger/scheduler actions/conditions. Which are one or two concrete situations where this...
View ArticleHow does Zammad handle incoming SMS articles as it pertains to existing tickets?
That’s likely what I’ll do here. I already have some custom workflows for onboarding via API so this should be nothing too crazy. Thank you for the guidance!
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Some pictures not rendering in the ticket
Yeah, this base HTML tag looks very dangerous to me. I’m pretty sure we will not permit usage of it in incoming mails. What do you mean with plans about introducing a display function? This is new to...
View ArticleBug report, Text field display Error
Infos: Used Zammad version: Version 6.2.0-1709731059.4024f79c.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox esr 115.8 Expected behavior: The...
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