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What is your original issue/pain point you want to solve?
While I can display the “accounted time” as an overview column, I cannot do that per activity type. -
Which are one or two concrete situations where this problem hurts the most?
I have “billable” and “non-billable” time on my tickets. I want to sort an overview by “billable” time. -
Why is it not solvable with the Zammad standard?
Because activity types cannot be displayed as columns in Overviews, neither can overviews by sorted by the accounted time of a specific activity type. -
What is your expectation/what do you want to achieve?
Be able to select specific activity types as columns and sort orders. Maybe even select “activity type” as a grouping option.
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Add activity types as overview columns
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