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Sign with smime for System Notifications

@soerendohmen you can at least get it working for triggers in your system, but not all outgoing mail.

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Sign with smime for System Notifications

The reason why I’ve moved your “feature request” to technical question is this: I don’t see sense in asking technical questions in feature requests. It bloats them up, creates potentially a lot of...

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Can't login to Zammad after zendesk import

Ok, just to be sure, I’m testing this on a local VM machine. Are you saying I need to adjust the FQDN to my machine’s IP? Is that it? Also, this machine has no certificate, should the HTTP type be...

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Sign with smime for System Notifications

Thank you. I know that and did it, but I think it should be possible to sign all mails, as it is easier to trust them then.

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Sign with smime for System Notifications

I can understand that. The request I would create would just rephrase the question to a sentence, if you are ok with that.

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I can't access Zammad via browser

I discovered Zammad last week and decided to install and use the ticketing tool in my company. To carry out the installation, follow the official documentation available I am using Ubuntu version 2204...

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Can't login to Zammad after zendesk import

Ok, just to be sure, I’m testing this on a local VM machine. Are you saying I need to adjust the FQDN to my machine’s IP? Is that it? Also, this machine has no certificate, should the HTTP type be...

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Connecting Users via parent-child relationship

I am a community member, not a contributor so this information could be incorrect While not an ideal solution as it would limit you, you could use three custom objects for the user: Parent First Name...

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Can't login to Zammad after zendesk import

Dude, I must be dumb. I’m not sure how to run those commands, I get a sintax error…Do I have to enter something prior to Setting.get(‘fqdn’) in order to use it on the console?

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Can't login to Zammad after zendesk import

Never mind, just saw it on the doc that I have to call rails using the zammad run rails c command. After doing that and changing the FQDN it worked like a charm! Thank you both, this can be considered...

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Several tags in the new ticket

fliebe92: production.log In this case I added three tags, only the first one was added after the ticket was created. I, [2024-03-01T17:20:38.965646#727-16986700] INFO -- : fetching imap censored...

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Several tags in the new ticket

In the payload, there are three tags and no error is logged at all.

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I can't access Zammad via browser

Hi @fazevedo and welcome to our community. Could you please use the provided template and provide all required information? This might be needed to be able to help you. Thanks.

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Several tags in the new ticket

is there anything else we can look at? 1 2

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Private Knowledge Base

wow, right in front of me, sorry. Thanks for referencing it.

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Several tags in the new ticket

Do you know the user ID of the user you are using? Do you have access to the Rails console? Use the Rails Console and do check all those tags from your screenshot: Tag.tag_allowed?(name: 'tag123',...

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Several tags in the new ticket

what the…

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Several tags in the new ticket

I tried re-logging or viewing this ticket from another user, but there is 1 tag there too

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Several tags in the new ticket

and I don’t see her using those tags in the search. Just the first one

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Several tags in the new ticket

This just means this user is allowed to use the tags you want to use. Everything’s fine. Code snippet to be executed using Rails console: "налогирб, сервер, криптография".split(',').each { |tag| puts...

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