I have tried to modify the agent view on user attributes for HR purposes. If it is intended to collect data on user level in Zammad that should be only visible for HR agents, I only can confugure the “creation” and “edit” mask in Core Workflows. My idea was to create attributes in Zammad that are hidden for agents and only are avalible for HR agents.
Expected behaviour would be, that HR agents can see the hidden user attributes in the ticket sidebar at ticket customer. But the content of the user view can not be configured.
Would it be possible to enhance the core wokflows feature to make the “view” for agents configurable?
Your Zammad environment: any