Infos:
- Used Zammad version: 6.2.0-1706859130.b00879e2.bookworm di Zammad
- Used Zammad installation type: Source
- Operating system: Debian 12
- Browser + version: Chrome 121.0.6167.161 (64bit)
Expected behavior:
- when an operator opens a ticket he only receives the set trigger
Actual behavior:
- when an operator opens a ticket he receives a copy of the opened ticket via email. It also gets the trigger.
Steps to reproduce the behavior:
- the operator opens a ticket with the email channel. Receives a copy of the ticket via email + the trigger
I attach the screen of the configuration on the operator account.
Also identical for the administrator account and made the default for the other new account
