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Some pictures not rendering in the ticket
Infos: Used Zammad version: 6.2 Used Zammad installation type: Docker Operating system: CentOS Browser + version: Chrome, latest version as of submission date Expected behavior: All images embedded in...
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Intermittent Missing Emails in Zammad System
Infos: Used Zammad version: 6.2 Used Zammad installation type: Docker Operating system: CentOS Browser + version: Chrome, latest version as of submission date Expected behavior: All incoming emails...
View ArticleSome pictures not rendering in the ticket
Hi @Nuri. I cannot reproduce this issue at all, works fine here. Could you provide the mail you’ve used as EML file?
View ArticleFail to rebuild elastic index
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: ubuntu 22.04 Elastic search: 7.17 Expected behavior: Running zammad run rake searchindex:rebuild should rebuild...
View ArticleIntermittent Missing Emails in Zammad System
Hi @Nuri. With the given information it’s not possible to help you here, I’m sorry.
View ArticleSign with smime for System Notifications
Oh, I’m awfully sorry. Nonetheless, I’m quite sure it is no technical question, because there is no solution to this in the docs.
View ArticleIntermittent Missing Emails in Zammad System
Hello, is there anything that I could add that would help?
View ArticleAssigning Tickets to Group
Dears, I have a problem with My Ver. 6.2.0 Zammad, i cannot assign tickets to Group of Agents or to Multiple agents. Is this feature supported in Zammad 6.2.0 ? Or i have to configure some settings in...
View ArticleSome pictures not rendering in the ticket
Hello, I added the eml file on mediafire (I can only upload pictures) and edited the OP to add the link
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Some pictures not rendering in the ticket
I removed the link again to avoid publishing sensitive data… I will take a look into it later this week.
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Hide "Groups" from "New Ticket" page
Hi rolfschmidt, thanks for your reply. I tried with this setting in workflow: Object: Ticket Context: Creation Mask Action: Group → hide Action 2: Group → set as optional Stop at correspondence: No...
View ArticleHide "Groups" from "New Ticket" page
The group is mandatory to a Zammad ticket, you cannot keep it unset. If that’s not what you’re doing exactly, note this known and fixed bug: Core Workflow: Removing groups with re-adding some discards...
View ArticleKnowledge Base search bar
Oh, okay. This is beyond my knowledge. Maybe someone more experienced with the source code may step in.
View ArticleLDAP Connection Error: Name or service not known
What is the best way to test this connection from the Zammad host? I am able to connect from another machine to the ldap server and browse the directory without any issues. I can ping the ldap machine...
View ArticleEscalation with SLAs not working correctly since Monday
The escalation times we set with the SLAs suddenly no longer work. The setting ran optimally for months without any problems. Since this week, Monday 12.02., the escalation times have been completely...
View ArticleHide "Groups" from "New Ticket" page
Hi MrGeneration, sorry, I have 2 installations: 1 with 5.2.3 and the other with 6.0.0 However, I was able to solve it. I used to try with the option “Set Statically,” but the group was not set. Today...
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Hide "Groups" from "New Ticket" page
FrancescoJJ: 5.2.3 Both versions are outdated - but 5.2 is the worst in this situation. Upgrade asap.
View ArticleEscalation with SLAs not working correctly since Monday
Use the template provided please.
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