Ticket Index missing
Hi @Ssion. Please provide more information about the stack trace (with line numbers etc.), otherwise it’s quite impossible to get a better picture and to be able to help here.
View ArticleLog In fail on Zammad
Had this a few weeks with a customer. The log file contains the exact same message. Restarting Zammad did help in my case. I additionally also cleared the cache to touble tap
View ArticleClik here to view.
For Dummies - Simpe GUI for monitoring Zammad status
Very simple, based on ChatGPT code script to display Health status of two Zammad instances. Just put your heath url inside ZHealth_support.py and enjoy big green (or red) square with current error....
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
Did you use a normal email channel or the MS365 channel? (With modern auth) Afaik you have to use the MS365 channel for correct work of the channel. (Unless you do some “dirty” setup like disabling...
View ArticleLog In fail on Zammad
I, [2024-01-29T10:22:29.057400#793-142360] INFO – : Completed 401 Unauthorized in 5ms (Views: 0.1ms | ActiveRecord: 1.1ms | Allocations: 2491) I, [2024-01-29T10:22:30.056597#797-142000] INFO – :...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
For sending E-mail Notifications there is only one method: authenticated SMTP with or without SSL. And for sending|receiving emails from Microsoft 365 mailbox Zammad must be added as application. etc....
View ArticleLog In fail on Zammad
There is your answer: CSRF token verification failed! Make sure you’re accessing your Zammad instance with the correct protocol + fqdn.
View ArticleUnchangeable value in the "Group selection for ticket creation" box in the...
Hi, thanks in advance. I have updated Zammad to the latest version (6.2) before requesting assistance. About a month ago the value of the “Group selection for ticket creation” box in the forms channel...
View ArticleUnchangeable value in the "Group selection for ticket creation" box in the...
Hi @FrancescoPesce. If this is not working for you, feel free to file an issue in our GitHub repo. This seems to be a bug then.
View ArticleClik here to view.
Unchangeable value in the "Group selection for ticket creation" box in the...
This aint a bug. See our documentation: https://admin-docs.zammad.org/en/latest/channels/form.html
View ArticleClik here to view.
Unchangeable value in the "Group selection for ticket creation" box in the...
If the group is not stored, it’s a bug I guess
View ArticleUnchangeable value in the "Group selection for ticket creation" box in the...
Right. The group no longer is being stored. wtf.
View ArticleClik here to view.
Unchangeable value in the "Group selection for ticket creation" box in the...
github.com/zammad/zammad "Group selection for ticket creation" box in the Forms settings is not stored opened 01:31PM - 29 Jan 24 UTC fliebe92 bug verified frontend form ### Used Zammad Version 6.2...
View ArticleTicket Index missing
Here we go: ** Invoke zammad:searchindex:rebuild (first_time) ** Invoke zammad:searchindex:version_supported (first_time) ** Invoke zammad:searchindex:configured (first_time) ** Invoke environment...
View ArticleMicrosoft Authentication: 422 error
Infos: Used Zammad version: 6.2.0-1705920690.db7738e0.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 + apache2 Browser + version: Edge (Latest), Firefox (Latest) and...
View ArticleAllow overview "group by" for datetime attributes
What is your original issue/pain point you want to solve? I want to create an overview that is grouped by a datetime field. Which are one or two concrete situations where this problem hurts the most?...
View ArticleFile attachments renamed and extension removed
Sorry for the delayed response… We threw this project on the back burner for a bit… But I did some more testing today and it’s a little different. I’ll provide a bit more info… If users send an email...
View ArticleTicket Index missing
Please try to execute the following snippet in the Rails Console and post the output here: ticket = Ticket.find(106081) ticket.search_index_attribute_lookup.keys.each do |k| relation_class =...
View Article