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Unchangeable value in the "Group selection for ticket creation" box in the...
@FrancescoPesce issue is fixed. Please have a look at packager.io and wait until the build was successful, then you can update.
View ArticleMicrosoft Authentication: 422 error
Hi @stiman. I guess you did something wrong in your configuration or you are using another FQDN to access your system and there is a mismatch between the one that is entered in your Microsoft app and...
View ArticleTicket Index missing
Thank you very much @fliebe92 for looking at this issue. Here the result: [1] pry(main)> ticket = Ticket.find(106081) [1] pry(main)> ticket = Ticket.find(106081)h do |k| class =...
View ArticleUnchangeable value in the "Group selection for ticket creation" box in the...
Amazing promptness! Thank you!
View ArticleUser Attributes in Overview
Zammad version 6.0.0-1690264543.c0e517be.jammy Used Zammad installation type: package Operating system: Ubuntu Browser + version: Chrome 120.0.6099.225 When defining “Overviews” I want to use...
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Show KB articles in Dashboard
What is your original issue/pain point you want to solve? No trigger for new or changed KB articles Which are one or two concrete situations where this problem hurts the most? Missing notification on...
View ArticleTicket Index missing
This looks somehow broken. Could you please create a file in the tmp directory of your Zammad install, make it executable, and run this via rails r?
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Customer can't create ticket when owner is assigned via core workflow
Infos: Used Zammad version: 6.2.0-1705322325.8ff65214.bullseye Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 11 Browser + version: Latest Edge...
View ArticleCustomer can't create ticket when owner is assigned via core workflow
This is not a bug as it makes sense that this doesn’t work. A customer cannot select nor set an owner of the ticket. What you’re trying to achieve has to be done via Trigger as this is running out of...
View ArticleCustomer can't create ticket when owner is assigned via core workflow
Ok I will have a look at triggers for this one and migrate them away from the core workflow then… Thank you
View ArticlePGP signed & encrypted problem
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: ubuntu 22 Expected behavior: Incoming email using pgp will be decrypted if encrypted & signed Actual...
View ArticlePGP signed & encrypted problem
You may want to decide if you’re reporting a bug or seeking help in the community. Posting on several platforms does not speed up responses towards you but potentially wastes peoples time that could...
View ArticleAuto Fill data when required
Sorry I don’t understand what you’re trying to do. I’m guessing you want to create tickets based on a previous completed form on a third party application. This should be possible by using Zammads API...
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Redirect of mails does not work as expected
munding: 5.2.3 Please upgrade asap to Zammad 6.2. Your version is over 12 months old, lacking bug fixes and potentially security fixes as well.
View ArticleZammad sends many GET requests to keycloak
Make sure that these callback URLs are actually correct and fitting. To me at least it looks faulty - the documentation should have you covered:...
View ArticleS/MIME and formatting bugs
There’s been several bug reports on that regard. Double checking if it’s potentially already fixed would be a good idea. By now Zammad 6.2 is out which might improve things if you haven’t updated yet....
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Create article by macro shows subject in feed instead ticket
Sounds like a bug to me. Check if there’s an existing bug report and if not create one: GitHub GitHub - zammad/zammad: Zammad is a web based open source helpdesk/customer... Zammad is a web based open...
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StatusCode: 500 , Contact admin to solve this issue
SaifNeon: If I wanted to remove that verification process and directly if user creates an account redirect to Dashboard. That’s not possible and is a safety measure. SaifNeon: OR If its possible to...
View ArticlePGP signed & encrypted problem
Sorry, after you mentioned that I did not use the correct template, I decided to search for help in the community first to make sure it’s a bug and to not waste the developers’ time if it’s just a...
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