Cannot connect IMAP account
I had a look. The resolvers chose 2a03:b0c0:2:d0::e83:6001 as resolved address (one of four) which currently is not responding. Neither on my local machine nor in our environment. We have no control...
View ArticleDuplicate calendar events
Used Zammad version: 6.2.0-1705920690.db7738e0.bookworm Used Zammad installation type: package Operating system: Linux Debian 12 Browser + version: Firefox v122 , Chrome v121 Actual behavior: Some...
View ArticleScheduler Filter
Infos: Used Zammad version: 6.2.0-1703848222.b78c3a07.bullseye Used Zammad installation type: package Operating system: Linux Debian 11 Browser + version: latest Firefox Expected behavior: An option...
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Spam & Notification Mails
Thanks a lot for that tip Not sure though how this applies to Mail notifications? There is only this regex I know of? How would you set it up to react to a tag?
View ArticleCannot connect IMAP account
There is no point testing the email now as I have moved the email provider this morning. However at the time of the error it was working and fully functional. Without problems added another email...
View ArticleMessage filtering for ticket follow-up
Title: add ability to filter response content causing a ticket to reopened In our groups we enable the ticket follow-up: it is a great feature for our use cases. Our typical workflow for simple...
View ArticleTicket Index missing
Infos: Used Zammad version: 6.2.0-1705322325.8ff65214.bookworm Used Zammad installation type: Package Operating system: Debian 12 Browser + version: All Expected behavior: Searching for a ticket...
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Cannot connect IMAP account
geo_oskar: I do not understand for what reason one email server may be working fine while other not, it does not make good impression of Zammad I told you. It’s technically not a Zammad issue but a...
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Spam & Notification Mails
You have a trigger that causing notifications for closing tickets, right? Here an example to exclude tickets with a specific tag:
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Spam & Notification Mails
oh yeah of course … sorry i really didn’t think of the triggers anymore and thought it was a builtin feature … nevermind! thanks again
View ArticleTicket count from an overview list in a bash script
G’day All, I’m trying to work out a way to pull ticket counts from specific overviews created with a bash script so I can export to external monitoring. Would like to avoid API calls and do directly...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
Infos: Used Zammad version: 6.2.0-1706286672.4dcb008b.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.3 LTS (Jammy Jellyfish) Browser + version: Microsoft Edge Version...
View ArticleTicket count from an overview list in a bash script
There’s already an web endpoint that gives you basic information of your instance: https://< fqdn >/api/v1/monitoring/status?token=< token > The token is the same used with the monitoring...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
Status update: for now Email notifications works in both Zammad systems with SSL on. I am completely not sure, what we get notified on next opened case. It looks like “software” has some quite short...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
Channel: Microsoft365::Account in Can’t use Channel::Driver::Imap: #<Timeout::Error: execution expired> Too many intermittent errors…
View ArticlePrevent/improve postinstall script to not restart nginx, but rather reload...
What is your original issue/pain point you want to solve? The postinstall package script restarts nginx by restarting it directly: echo "# Restarting webserver ${WEBSERVER_CMD}" ${INIT_CMD} restart...
View ArticleTicket Index missing
UPDATE : When I launch the following command on an imported ticket : zammad run rails r "p Ticket.find(106081).search_index_update_backend" Please specify a valid ruby command or the path of a script...
View ArticleLog In fail on Zammad
The page shows the following message when I want to log in “Could not process your request”. Login does not work with the admin account and didt work with the user data of the LDAP integration. From...
View ArticleTicket reply uses recipient not sender
Help on this would be really appreciated. Thanks in advance. Richard
View ArticleNews Management
As admin … I would like to be able to create new news entries in Admin → News Management area. I would like to display news entries based on roles. For example, make news entries only visible to...
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