Retrieve Ticket Closed in range date
I test it and it works. It’s important to notice that the correct searchquery is state**.name**:closed AND created_at:[2023-01-02 TO 2023-01-17] Are you sure you don’t mean to put 2024 instead of...
View ArticleTrigger 'owner changed' not working when owner is changed by another trigger
Hey, I had the same issue, when I was testing with my slightly older “Version 6.1.0-1698752711.d7dece56.bookworm”. Even changing the execution from “Selective” to “Always” didn’t solve this. The first...
View ArticleTrigger 'owner changed' not working when owner is changed by another trigger
Aha. I have checked. And it’s also the second of 2 triggers that set the owner. If first one isn’t used yet (but active, it’s just that no conditions have matched yet) so I guessed they both didn’t...
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Ticket automatic assignment: conditions not working as expected
Hi @jouvin, I am currently using Zammad 6.1, so slightly older than yours, but there I tried it and it worked like a charme. I’m not sure, how your configuration looks, but my defined trigger checks...
View ArticleFormat fields of "custom attributes" at the front page
No, that’s not possible at this moment.
View ArticleImage with link at Email Signature?
As per Formatting signature you can do this but only for everybody at once. Also the file will be replaced with a default one when updating Zammad.
View ArticleHow to use Variables in Ticket-Templates?
As per documentation (Templates — Zammad Admin Documentation documentation) variables are not available within templates. That’s indeed a bummer.
View ArticleAvoid notification "Ticket will escalate soon"
You can disable the personal notification via Profile > Notifications As an admin, you can set the default notification settings for all agents via Admin > Settings > Ticket >...
View ArticleRetrieve Ticket Closed in range date
so i’ve managed the advanced search so will be like this state.name: closed AND created_at:2024-01-08 but i need more result and give me only 50 results and i know that is a limitation of zammad...
View ArticleNew person questions
Be aware that custom CSS might be overwriten when updating. There is no official Spiceworks importer, so it’s only possible by scripting and using the API. Adding a computer name to a ticket is...
View ArticleRetrieve Ticket Closed in range date
2 possible solutions here: API has pagination, so that would work if you can code. Custom Overview: You could create an overview between 2 dates. Or show all tickets from the last 30 days, … A Custom...
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Format fields of "custom attributes" at the front page
@mathias Thank you for the response. Bad anyway.
View Articleproblem with ticket attachments
Infos: Used Zammad version: 6.2.0-1705322325.8ff65214.bullseye Used Zammad installation type: (source, package, docker-compose, …) Operating system: Debian Linux 11 Browser + version: Chrome Expected...
View Articleproblem with ticket attachments
I’m unable to reproduce that. Can you please share your follow up detection settings from within Email → Settings? Also please let us know what your mail server / system is.
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Retrieve Ticket Closed in range date
mathias: create an overview an overview of 1 month with all my tickets will cause perform issue 100% so for that i would apprieciate a way to visualize all tickets closed in a month
View ArticleRetrieve Ticket Closed in range date
Out of curiosity, how many tickets a month are we talking about? I have Overviews with a 100’s of tickets and it’s not slow. Have you tried Report Profiles and maybe the export to Excel option if the...
View ArticleMonitoring and Health Check
Not really Zammad related, but I use Uptime Kuma to check internal and external services. I just check if the HTTPS login page responds. You can also do some random API calls and check if Zammad...
View ArticleRecurring and planed tickets / Create new tickets via Scheduler
In the meantime, you should be able to accomplish through a script calling Zammad’s API to create a ticket set up on a cron job (linux) or task scheduler (windows).
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Images in signature of sender are shown bigger
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
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Avoid notification "Ticket will escalate soon"
Hi, thanks but thats not what i want… i know this notifcation settings. But currently we gotting insteand 2 mails for one Ticket (when SLA is set). First: New Ticket Second: Your Ticket will escalate...
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