Zammad doesn't generate Tickets sometimes
Used Zammad version: Version 6.2.0-1704392455.bba4f84a.focal Used Zammad installation type: (source, package, docker-compose, …) package from repos Operating system: ubuntu 20.04 Browser + version:...
View ArticleZammad stops updating information
Infos: Used Zammad version: 6.1.0 Used Zammad installation type: package Operating system: Ubuntu 22.04 Elastic search: 7.17 Hi there! From time to time Zammad stops updating information in real time,...
View ArticleTicket automatic assignment: conditions not working as expected
Help on this would be really appreciated. Thanks in advance. Michel
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Can't change callback URL on DEV
Infos: Used Zammad Version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: package Operating system: Ubuntu Server 22.0.4 Browser + version: Microsoft Edge 120.0.2210.133 Expected...
View ArticleAssociate LDAP and SAML users doesn't work anymore
Sorry but nobody is forcing you to use Zammad. You seem to be constantly frustrated with it. I’m sorry for that, but your comments are neither helping the situation nor will encourage people to like...
View ArticleZammad doesn't generate Tickets sometimes
Don’t have several Zammad instances fetching mail from the same mailbox then.
View ArticleLDAP integration: where to find the full log?
Infos: Used Zammad version: 6.2 Used Zammad installation type: RPM Operating system: RHEL 8 Browser + version: Opera 106 Expected behavior: When/after running LDAP synchronisation (in Integration →...
View ArticleLDAP synchronisation updates some accounts at each run
Infos: Used Zammad version: 6.2 Used Zammad installation type: RPM Operating system: RHEL 8 Browser + version: Opera 106 Expected behavior: If running twice in a row the LDAP account synchronisation...
View ArticleCTI API integration with 3CX
We were using it, since the Update to 3CX V20, it can’t login anymore. Have there been any changes in 3CX that we have to look for?
View ArticleCTI API integration with 3CX
Hi, we are using the REST API behind the management console. This doesn’t exist anymore. Anyone SHOULD check compatibility before updating especially that 3CX V20 is RC not stable. My information so...
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Ticket reply uses recipient not sender
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
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CTI API integration with 3CX
Thank you. I didn’t realize that it was not a stable Version. So I should try a Downgrade
View ArticleFormat fields of "custom attributes" at the front page
Hey there, I’m actually designing the “New Ticket” dialogue in Zammad. I’ve created some attributes at the “Ticket” lane and display them in the front page. Is there a way to design some of them more...
View ArticleZammad doesn't generate Tickets sometimes
That’s probably a permission issue. Are you sure you have access to the group the ticket belongs to? Is there a link present in the mail the customers receive? What happens when you navigate to it?
View ArticleTrigger 'owner changed' not working when owner is changed by another trigger
Used Zammad version: 6.2.0-1702655605.5505bf07.jammy Used Zammad installation type: Package Operating system: Ubuntu Browser + version: Chrome 120 Expected behavior: I have multiple triggers. Trigger...
View ArticleCan't change callback URL on DEV
You cannot change the Zammad callback links (it’s not necessary). You should change your HTTP type in Securty to HTTPS. Then create a new MS OAuth client with the HTTPS link (all major OAuth providers...
View ArticleTrigger 'owner changed' not working when owner is changed by another trigger
Could you please share the configuration of the trigger that triggers for changed ticket owners?
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Trigger 'owner changed' not working when owner is changed by another trigger
Here you go, it’s a very simple trigger:
View ArticleRetrieve Ticket Closed in range date
Used Zammad version: 5.0.0 Used Zammad installation type: package Operating system: ubuntu Expected behavior: Retrieve closed ticket in a certain range data like state:closed AND...
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