The "Updated By" field doesn't update to last user
Your two screenshots show entirely different or you’re omitting so much info that it’s hard to see it.
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The "Updated By" field doesn't update to last user
Okay here is a ticket from creation to first response. I created the ticket Responded to the ticket I took screenshots last. The “-” should be my username as I updated the ticket last The history is...
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Knowledge Base - Multiple languages
Thank you for verifying, it’s alright Just wanted to check, would’ve felt terrible if i did 3-400+ articles manually just to find out there was an easier way Did the research before i posted, not...
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
Well so far I’m further along in the import process than last time around so hopefully that update will do the trick and see it through to the end. @fliebe92 thanks for helping out.
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Allow easy linking of KB articles
Currently, it is very cumbersome to add links to KB articles in tickets or get an URL for linking from outside to Zammad. The ?? shortcut in tickets answers is not useful: It inserts the content...
View ArticleEmail filters order
How the email filter order works? We have a mailbox: main@domain.com We setuped a filter: if receiver main@domain.com theng assign group MAINGROUP. Now we need some customer emails to be filtered and...
View ArticleAdd a "take ticket" button to new tickets
We have solved this by creating a macro “assign to me” that sets the owner of the ticket. I think this is close enough to a solution with a button…
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Search by ticket-number found wrong ticket
Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: debian 12.6 Browser + version: Edge + Firefox Expected behavior: Search by ticket-number shows the correct ticket...
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How to find and resend undelivered EMails
Ok, this might be quite late The code to re-send emails is the second one. You have to run it on every article object you want to re-send mails from. This might be all objects from the ‘failed’ list...
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LDAP Sync hangs / stucks at analysing
Infos: Used Zammad version: 6.1 Used Zammad installation type: Debian package Operating system: Debian Browser + version: Edge/Chrome Expected behavior: on Creating new LDAP Source the analysing of...
View ArticleDefault value for date fields
Used Zammad version: 6.2.0 Used Zammad installation type: package Operating system: Ubuntu 22.04 Expected behavior: added a date field to the ticket object user can choose date, if no date is chosen...
View ArticleSearch by ticket-number found wrong ticket
You’re comparing two different search terms. If you just want to search for the ticket number in Zammad, you should also user number: 12345. It will return the definite result. This behavior can have...
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Search by ticket-number found wrong ticket
MrGeneration: If you just want to search for the ticket number in Zammad, you should also user number: 12345. Thx for the hint But the search with “number: 1845117” is also empty for this ticket: I...
View ArticleAttachment Follow Up does not work with pdf files
Infos: Used Zammad version: latest Used Zammad installation type: package Operating system: debian Browser + version: firefox Expected behavior: search for follow ups in pdf attachments Actual...
View ArticleAttachment Follow Up does not work with pdf files
Well I think this is how it goes… if I am not mistaken this feature works only with text/plain and text/html which renders the feature somehow useless while working with reports etc. could anybody...
View ArticleAttachment Follow Up does not work with pdf files
well, maybe there is a solution: GitHub - yob/pdf-reader: The PDF::Reader library implements a PDF parser conforming as much as possible to the PDF specification from Adobe.
View ArticleNotifications for Windows
I’m currently not sure whether the function already exists or not yet. That’s why I’m posting the topic in the lobby first and ask that it be moved to the correct area. At times, if the tab with...
View ArticleLDAP Sync hangs / stucks at analysing
Which Zammad version do you use? 6.1? Try it with the latest version 6.3.1, please. Some code changes are made in this releases. After that? Test it again. If the error occurs: production.log posten
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