Creating Elevated User for Remote Support
Does this newer version have the support in my question?
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Why are you refusing to keep your Zammad installation up to date and safe?
View ArticleHow to Activate Mail notifications to Customer
Hi, Is there any possibility to activate/send mail notifications to the Customer, when an agent updates or closes the ticket? Kindly help me to resolve this. Regards, Srinivasan
View ArticleHow to Activate Mail notifications to Customer
You cannot enable Zammads notifications for customers. However, you can use triggers for that. See Triggers — Zammad Admin Documentation documentation
View ArticleCreating Elevated User for Remote Support
Sorry, not refusing to keep it up to date. I wasn’t aware of how out of date it was. I am just inquiring if the update you suggested to my original post proposes a solution or if my question is even...
View ArticleHow to increase Attachment file size and activate mail notification for customer
You can’t without external storage.
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How to Activate Mail notifications to Customer
I have set it like this but not receiving email notifications for the customer mail account. Kindly review this and help me to resolve,
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LDAP Sync hangs / stucks at analysing
I have the same problem here, but nobody knows the solution. LDAP import jobs are stuck Technical assistance Infos: Used Zammad version: 6.3.1 Used Zammad installation type: (package) Operating...
View ArticleLDAP Sync hangs / stucks at analysing
Hi Dennis, sorry, my version is wrong. I already use version 6.3.1.
View ArticleLDAP Sync hangs / stucks at analysing
Thanks, that will solve my problem with the sync task. But my problem with adding a new source is still there. I am not able to add a new AD Source, because it stucks at analysis.
View ArticleLDAP Sync hangs / stucks at analysing
yes that’s right, I also have the same problem. As I said with upper commands you can only sync once but whenever you go under integration/ldap, the “restart” button doesn’t work and when you click on...
View ArticleAuthentik SAML Login doesn't work | Err 422 invalid ticket
Were you ever able to figure out a solution?
View ArticleLDAP Sync hangs / stucks at analysing
When I click on start sync this is production.log: I, [2024-08-27T08:49:03.180667#20379-2196540] INFO – : Started GET “/api/v1/integration/ldap/job_start?=1724734615864" for 172.30.0.2 at 2024-08-27...
View ArticleLDAP Sync hangs / stucks at analysing
what is the output of this following command on Rails console ? probably 1 ? ImportJob.where(name: 'Import::Ldap', finished_at: nil).update_all(finished_at: Time.zone.now)
View ArticleLDAP Sync hangs / stucks at analysing
Yes output was 1. When I do it again, now output is 0.
View ArticleLDAP Sync hangs / stucks at analysing
Thank you, this command was the solution. Now its working
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LDAP Sync hangs / stucks at analysing
Please note that this command should be run into absolutely emergency situations only (like stuck imports due to software issues). It should not be run at a regular basis and might cause issues if...
View ArticleLDAP Sync hangs / stucks at analysing
try the following carefully, everything on your own responsibility and make a backup beforehand ImportJob.last.destroy if ImportJob.where(name: 'Import::Ldap', finished_at:...
View ArticleLDAP Sync hangs / stucks at analysing
That was actually just an output query, for me it was solved as in my penultimate post, otherwise the bar always comes back. Good Luck
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