Infos:
- Used Zammad version: latest
- Used Zammad installation type: package
- Operating system: debian
- Browser + version: firefox
Expected behavior:
- search for follow ups in pdf attachments
Actual behavior:
- does not search in pdf attachments
- works fine with *.txt files
controll1:
manually searching for the ticket number (from the attachment) results in two results: 1 x ticket and 1 x NEW ticket with attachment
controll2:
doing the test again with a dotx file: same behavoir. follow up does not work but search resulst in 2 tickets: 1 x old ticket and 1 NEW ticket with attachment
therefore the I assume that indexing is working but no used to do the follow up look up?
Steps to reproduce the behavior:
- create a ticket
- send an email with pdf attachment with text [T#123123]
- system creates a new ticket instead of follow up