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The "Updated By" field doesn't update to last user

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Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: ubuntu 22.04
  • Browser + version: Chrome 127

Expected behavior:

  • The updated by field to show the last user that edit it

Actual behavior:

  • When an agent updates a ticket it will momentarily show the agent’s name and then replace it with a “-” I have checked history and the last update is done by the user. I checked the triggers to see if the system is making any updates and there are not any.

Steps to reproduce the behavior:

  • Make a change and update the ticket watch the overview the name will change and then go to a “-” a few seconds later

image


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