Update 6.0.0 -> 6.1.0 issues errors: Immediate fix required or can it...
The problem with backup and restore is that if the original database contains faulty data / indexes / missing stuff, then it will be migrated 1 by 1 to the new system. It’s a full database dump and a...
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Add Instruction links at 422 Error Page?
Infos: Used Zammad version: 6.0 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 10.10 Browser + version: Chrome, Edge, Firefox, private windows, to...
View ArticleChat not working on strange Websocket error
Infos: Used Zammad version: 6.3.1-1723209690.7b187dbf.bookworm Used Zammad installation type: debian source Operating system: debian bookworm Browser + version: firefox 115.14.0esr (64-Bit) and Chrome...
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Update 6.0.0 -> 6.1.0 issues errors: Immediate fix required or can it...
Thanks for the clarification @MrGeneration since backup and restore don’t seem to be a good solution, are there other ways to (safely) try, when manual and automated migrations fail? Since we now have...
View ArticleHTTP headers for webhooks
Thank you for your reply… Too bad for me… I need to find another way to intergrate.
View ArticleMicrosoft incoming mail layout is broken
After the update the issue disappeared also for the old emails as well. Thank you for the support!
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In the Overview hide customer's organization including ()
Used Zammad version: 6.3.1-1719394329.4b927c6d.noble Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Firefox latest Expected behavior: Hide the organization...
View ArticleEmails that could not be processed:
No I ran “zammad run rake zammad:email_parser:failed_email:reprocess_all” Ans alle failed mail is now processed. I happens quite often, so will run that command next time for more clue’s (I actually...
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Can't decrypt the incoming letter
github.com/zammad/zammad S/MIME: Bad handling of "nodetached" signed messages without MIME type opened 06:41AM - 03 Aug 23 UTC tschaefer bug verified mail processing data privacy smime VoteHos ###...
View ArticleHTTP headers for webhooks
Try Node-Red. I have done many things with Node-Red. I use Webhooks to trigger Node-Red and then do database requests, create html and pdf files and many more things. I also create articles from...
View ArticleSMTP account works, IMAP does not, verify emails not sent
I’m indicating a resolution here. The issue turned out to be network related. The design is as follows: docker/zammad <—> firewall <—> internet The service presented by zammad is hosted...
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Upgrade from 6.2.0 to 6.3.1 not working
this: Upgrade Zammad 6.2 to 6.3.1 failed pg_isready Technical assistance Infos: Used Zammad version: 6.2.0-1713335465.b27a0d24.centos8 Used Zammad installation type: Package Operating system: Rocky...
View ArticleArial as default font for emails
Have you ever tried sending the email to another email client? I recently had to deal with Outlook and formatted text and realized that Outlook with its XML substructure is a bit strange when...
View ArticleConfigure automatic email notification
Zammad does that using System Notifications https://admin-docs.zammad.org/en/latest/manage/trigger/system-notifications.html To do so you need to set up an outbound SMTP or local MTA according to...
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Configure automatic email notification
Hello fluca, You can also do it using a specific trigger on Configuration > Triggers section. This is the one I created to send an email to the customer creating the ticket: This is the email...
View ArticleAttachments from Incoming Email Tickets Download as 0-Byte Files
Infos: Used Zammad version: Docker Image 6.3.1-109 Used Zammad installation type: (source, package, docker-compose, …) docker-compose Elasticsearch version: [e.g. 7.17] 8.14.3 Operating system: Debian...
View ArticleArial as default font for emails
Hello Anpeter, With the last version of Zammad 6.3.1-1722948970.e504ff79.bullseye I have finally been able to make use of the font configuration to apply on Outlook emails, before that the changes did...
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Zammad tries to connect TLSv1 instead of TLS v1.2
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: Ubuntu 22.04 Browser + version: Firefox 113 Expected behavior: Zammad expected to connect to DC using...
View ArticleIs the free version completely free or we need to pay for the patch upgade?
“I’m interested in understanding the full cost structure for this tool. Could you please clarify if the tool is entirely free to use, or if there are any costs involved with patch upgrades, additional...
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