Infos:
- Used Zammad version: 6.3.1-1719829125.53e2ff71.focal
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Ubuntu 22.04
- Browser + version: Edge Version 127.0.2651.86
Hello,
I would like to ask if it’s possible to reassign a ticket that has already been assigned to an owner back to a group. Unfortunately, as an agent/admin, I do not see the “Group” field.
Thank you in advance.