Office 365 inbound channel
Are you certain that it’s not you reading in the mailbox accidentally marking the mail in question as read? You can mark them as unread and see what happens. The log file should contain a reason if it...
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Trigger "one of" not working
Infos: Used Zammad version: 6.2.0 When setting up a trigger with the condition “From” > “ends with one of” (german “endet auf eins von”) then nothing happens. See Screenshot When sending a mail...
View ArticleOffice 365 inbound channel
First thing I would suggest is to make sure you aren’t marking the email as read before Zammad gets a chance to read it. Then make sure your overview ‘Unassigned & Open Tickets’ includes the...
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Search unassigned tickets
Infos: how do I search for unassigned tickets? I tried owner:null owner.firstname:‘’ owner_id:null nothing works Thanks in advance Michael Used Zammad version: Used Zammad installation type: (source,...
View ArticleTrigger "one of" not working
Triggers do not work in this way. You want to use Email filter instead. https://admin-docs.zammad.org/en/latest/channels/email/filters.html
View ArticleSearch unassigned tickets
Hello Temi, I think what will work for you is owner_id:1. Try it and let me know if this helps you!
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Telegram Channel Error: invalid URL
Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Chrome (newest version) Expected behavior: Adding a Telegram channel should work Actual...
View ArticleTrigger "one of" not working
While Email filters might be what you should use here, I’m also wondering, why this shouldn’t work as well. I’m currently experiencing issues with “one of” as well.
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User preferences log
I finally found it, thank you. As you say, the user-preferences is missing which does not solve the issue at hand. If I got that right, settings like "out_of_office": false, "out_of_office_start_at":...
View ArticlePreparing packages for Zammad's Frontend Update
Ok, thanks, and do you have a set date for the release of version 7.0?
View ArticleAuth token is echoed in health status api
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Chrome Expected behavior: Following the release notes for Zammad 6.0, the auth...
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Auth token is echoed in health status api
That’s odd. I just checked one of my instance (current stable) and it’s not there, as expected: Possibly your code files have old, obsolete files left that might cause this kind of behavior. Not sure...
View ArticleAuth token is echoed in health status api
I’ve tried it on another instance, same behavior. Where can i look for those old files? Or for what files i have to look?
View ArticleDebug email filter that seems not to work
Using zammad 6.3.1, I’ve created my first email filter which is very simple: Subject contains TECH as actions Tags add TECH When I write an email to the linked account, Zammad creates the ticket...
View ArticleDebug email filter that seems not to work
Did you create the TECH tag first? It needs to exist. Also, post a screenshot of your filter.
View ArticleOffice 365 inbound channel
As suspected a fresh new install of Zammad server solved the problem. Thank you all for the support!
View ArticleDebug email filter that seems not to work
The tag existing -should- only be required if only administrators are allowed to create tags. At least that was the case a year ago when I last played with those scenarious. But a very good call!
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