Elasticsearch: Does updating from 7 to 8 make sense?
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Chrome I installed Zammad 6 this year and also Elasticsearch 7 using this guide:...
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Office 365 inbound channel
Used Zammad version: 6.3.1-1721886578.f7062be2.noble Used Zammad installation type: package Operating system: Ubuntu Server 22.04 Browser + version: Chrome Expected behavior: Use channel mail Office...
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Office 365 Inbound channel not working
Used Zammad version: 6.3.1-1721886578.f7062be2.noble Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Variuos, same problem Expected behavior: Create Ticket...
View ArticleOffice 365 Inbound channel not working
Duplicate of Office 365 inbound channel Please be patient and post once not several times.
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Adjust the ticket view to display the reply window instead of the notes field
Kindly do not mention people out of the blue. Especially not Zammad staff. I will not help you especially if you’re being noisy. If you require commercial grade support, get a support contract. This...
View ArticleDelete Tickets, without Rails
Used Zammad version: 6.3.0-1714998489.8a769b4f.jammy Used Zammad installation type: Source Operating system: Windows 10 Pro Browser + version: Chrome 126.0.6478.128 (Offizieller Build) (64-Bit) Hi,...
View ArticleOffice 365 inbound channel
No error. In the produciont.log i see this: I, [2024-07-31T12:20:36.627679#933-149160] INFO – : execute Channel.fetch (try_count 0)… I, [2024-07-31T12:20:36.634978#933-149160] INFO – : fetching imap...
View ArticleMigration Advice - 2.5 -> 6.x - Source -> Package
Infos: Used Zammad version: Currently 2.5 Used Zammad installation type: Currently Source / MySQL Operating system: Currently Ubuntu 16.04 Browser + version: Latest Chrome (but not relevant) Dear all,...
View ArticleOverview does not show expected results
Again, you don’t need expert mode or the Match Not. If you want to show ticket that do not have certain tags, then turn off expert mode and set it to ‘contains one not’ as @rolfschmidt has in his...
View ArticleOffice 365 inbound channel
When the email hits the inbox, does it get marked read? Did you specify a folder?
View ArticleOffice 365 inbound channel
The email when hits the inbox get marked as read. I haven’t specified a folder. The connection seemd correctly, because if I check the option “no keep message on the mailbox” effectly the message...
View ArticleOffice 365 inbound channel
If the email is hitting the inbox, and Zammad is marking as read and not someone else. Then the issue is likely a setting in Zammad that was changed. Do you have an overview that shows all tickets, or...
View ArticleUser preferences log
Used Zammad version: 6.3.1-1719394329.4b927c6d.noble Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox latest Expected behavior: Have a log of user...
View ArticlePreparing packages for Zammad's Frontend Update
Yeah, there is a lot of migration work upcoming. The current idea is that the first release (7.0) with the new tech stack will contain primarily the agent and customer interface and the admin...
View ArticleUser preferences log
Zammads users have, just like tickets, a history that you can view via the user detail screen. However, it does not contain the big chunky json user_preferences. So you won’t be able to see what...
View ArticleOffice 365 inbound channel
Consider that is a fresh new install, no options are sets. Only the Office 365 integration are configured
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Office 365 inbound channel
helpdesk@ is the eamail address and it creates tickets in the Helpdesk group. Does that group have an email associated with it? Does that overview include the Helpdesk group? Is there anything other...
View ArticleOffice 365 inbound channel
No, this mail is a fresh new account setup to take some tests Now i wold like to try e fresh new install of zammad from zero.
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