- Used Zammad version: 6.3.1-1719394329.4b927c6d.noble
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Firefox latest
Expected behavior:
- Have a log of user preferences like e.g. status of notifications, language, avatar
Actual behavior:
- Not sure where to find what settings have been change and their history
Steps to reproduce the behavior:
- Look for user preferences log
Use case:
An agent communicates that they did not receive the notification of a new ticket for a specific group. Now it is up to the administrator to verify if the agent changed the “Limit Groups” settings (Profile & Settings — Zammad User Documentation documentation) and its history since it is possible that the agent changed these settings in between communication with the Zammad administrator.
I am currently facing an issue where I need to track changes in user settings, specifically to verify if and when a user changed their “Limit Groups” setting. However, I’m unable to locate a log or history of such changes.
Does anyone have any pointers on how to track or log user preference changes in Zammad? Any guidance or direction would be greatly appreciated.
Thanks,
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