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Dashboard branding
Hi I found the branding section in the settings and I just want to confirm. Is there a way that I can replace the Zammad logo in the dashboard with my own? Im not seeing anything on that.
View ArticleMessage of the day on homepage
You can use the knowledge base for that and set the knowledge base as the default route: Updating default route - #4 by fliebe92
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View option to reverese chronological order of threads within a ticket
Hello Tam! Thank you very much for the explanation. I can understand your point, but this would mean to change the complete design and look, and it would impact way to many other places and completely...
View ArticleView option to reverese chronological order of threads within a ticket
Hello Mirta, yes, I understand! I would not expect this implementation either, if it’s not just a configuration of the Front-End-View, without affecting other processes. Thank you for your thoughts...
View ArticleKeyboard shortcut: add link in text
Is there a way to have shortcut for adding link in texts. i found only removes any hyperlink, but no add it.
View ArticleDashboard branding
Hi! There are a few topics in the search. I found this one How to change Zammad logo on the page tab and on top-left corner? and it might be of help. Best, Skip
View ArticleKeyboard shortcut: add link in text
No. You’ll have to wait for the UI rewrite which is in the works. It will come with a proper editor.
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Escalated tickets not sending mail notification to other agaents
A kind reminder on the above request, urgent assistance will be appreciated
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Escalated tickets not sending mail notification to other agaents
Mitch: urgent assistance will be appreciated This is a free community without any guaranteed help. If you require commercial grade support, get a support contract at zammad.com.
View ArticleWebsocket and CSRF Issues
This caddy config seems to work perfectly: example.com { @websockets { header Connection *Upgrade* header Upgrade websocket } reverse_proxy /cable 127.0.0.1:3000 reverse_proxy @websockets...
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Escalated tickets not sending mail notification to other agaents
A trigger requires an action as in “it is happening now” to activate Official docs: Triggers — Zammad Admin Documentation documentation If you are looking for escalations, SLAs are the way to handle...
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Customizing the "New Ticket" Dialog in Zammad 6.3.1
Hello Zammad Community, First of all, I want to say that I find Zammad amazing and our agents are very satisfied so far. We are using Zammad version 6.3.1 on an Ubuntu 22.04 system. Unfortunately, I...
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Running zammad in docker behind caddy in docker
tonven: caddy I don’t know caddy, i only use nginx for zammad , you use nginx and caddy both？ may you should try nginx first… nginx also can support https ; also , i set the zammad fqdn in web not in...
View ArticlePreparing packages for Zammad's Frontend Update
Hi, I have a question about creating packages for Zammad. I noticed that you’re already preparing a new frontend version using Vue and TypeScript. I’m currently developing an advanced plugin that...
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Wrong status when ticket is created by customer
Good afternoon, When the customer creates a ticket it only says status “Closed & Closed by Auto-Closing”. I had found this command on the forum:...
View ArticleAdjust the ticket view to display the reply window instead of the notes field
Hello, We are using zammad (V 6.3.1) as a ticketing system in many of our IT projects. Overall it is satisfactory but we are also running into the same issue, the support agents responds to the notes...
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