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Identify Calls Reopened by the Customer through REST API
Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: Linux Browser + version: Google Chorme Expected behavior: Identify, through a REST API, the information that...
View ArticleIdentify Calls Reopened by the Customer through REST API
last_close_at is not an option…?
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Zendesk Migration Incomplete
For the Database and parameters I suggest to read the docs and search the forum posts to learn more about it. Do not blindly apply numbers. Straight from the documentation:...
View ArticleHow to configure the webserver when installed with docker compose?
i set the extenal nginx conf to reverse the port 8080 ; but now i met a problem which is zammad can’t get the true IP from session , Now the ip is docker ip .
View ArticleChannel.create Syntax changed?
i am not sure what you mean, we only have one smtp server so its always the same outbound one - the whole zammad is using just one single outbound smtp
View ArticleSSO with Shibboleth not working
Removing the proxy_pass from the /auth/saml makes the login page to work but to redirect over and over to the login form. I’m pretty sure I don’t need the proxy_pass because once I’ve authenticated...
View ArticleIs it possible to integrate the chat widget into the Zammad dashboard page?
Infos: Used Zammad version: 6.3.1-1719844027.80954e2c.jammy Used Zammad installation type: package Operating system: Ubuntu Server 22.04.4 LTS Browser + version: MS Edge Version 126.0.2592.87 I would...
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Is it possible to integrate the chat widget into the Zammad dashboard page?
sorry i forgot somethink i mean the chat widget! Andreas
View ArticleReferencing a particular comment within a ticket with a link
Hi, Within a company, it is often necessary to refer to certain specific comments/messages within the context of a ticket. On tickets with little interaction, it’s usually easy to find the point, for...
View ArticleMissing TimeTracking type in Webhook payload
Hello Zammad Community, I hope this message finds you well. I am relatively new to Zammad, but I have managed to configure several features to suit our company’s needs, including some advanced...
View ArticleLogin with one click
@muslumcengiz Did this help you in your case? Because I have the same request now and I just wonder, it the only solution is really to integrate SAML in my application… I think all the other...
View ArticleIdentify Calls Reopened by the Customer through REST API
I believe this option is not very good because this date is filled in when the call is closed, regardless of whether the call was closed the first time or if the call is a reopening. I need to...
View ArticleMissing TimeTracking type in Webhook payload
Hi @stefan.theiner. AFAIK this is by design. All you get via webhooks is listed here. Maybe an idea would be to use the passed over ticket_time_accounting_ids and use Zammads REST API to ask for more...
View ArticleHow to pickup mails marked as "read"
Zammas is only importing emails from our sevrer whcih are marked as unread. Since we have several clients from time to time emails geat unmarked as unread and dont show up im Zammad. Is it possible to...
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Missing TimeTracking type in Webhook payload
Hi @fliebe92, many thanks for your answer and suggestion. I worked it out with the REST API and it works. I didn’t think on the REST API Nevertheless it would be useful to have the type also in the...
View ArticleSSO with Shibboleth not working
I’m still fighting with this issue, so I raised the log level to debug and I captured the following trace: I, [2024-07-15T09:01:10.648109#51368-148900] INFO -- : Started POST "/auth/saml" for...
View ArticleDashboard - Waiting Time always 0
The following article has fixed the problem: Working with ticket articles — Zammad System Documentation documentation
View Articlemultiple choice for External data Source
Is there any way to configure the external data source to multiple choices ?
View ArticleHow to pickup mails marked as "read"
Yes and no. These steps will solve the issue: Login into the mailbox in question mark the missing mails as unread Now change the password of the mailbox and update the credentials in Zammad to ensure...
View ArticlePagination is repeating same Page
Infos: Hello everyone, Could it be that there is currently an error in the pagination? According to the documentation, an empty response should come back if there are no further entries. For me,...
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